Job Description
Title: Host/Hostess/To-Go
Reports to: Restaurant Manager
Summary of Position:
Welcome and warmly greet guests on arrival. Manage the efficient and timely seating of our guests to a table that best serves their wishes.
Duties and Responsibilities:
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Warmly and graciously greet all guests upon arrival
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Take all to-go orders when scheduled for to-go's
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Ring in To-Go orders, package orders, and cash out orders
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Bring out door dash orders, and handle tablet
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When possible, open the front door for guests entering or leaving the restaurant
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When immediate seating is limited, record guest names and number of people in their party
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Call out name and number of party when tables become available
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Provide guests with estimated waiting time
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Accommodate special seating requests for guests whenever possible
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Seat guests based on guest preferences and balancing of customer flow in service stations
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Help bus tables and help keep floors clean
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Keep hostess stand and closet clean and stocked
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Clean all windows in foyer
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Stock bathrooms and make sure they stay clean with hourly bathroom checks
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Upon seating, offer guests a menu and inform them of their server’s name.
Inspect table for proper presentation and completeness
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Relay messages to servers as needed
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Thank guests as they leave and invite them to return
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Answer the phone with a smile and the correct greeting
Qualifications:
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No previous restaurant experience required
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Be able to work in a standing position for long periods of time (up to 5 hours)
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Be able to communicate clearly and effectively in the predominant language(s) of our guests
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Must have exceptional grooming habits