Mt Pleasant Window & Remodeling is currently looking for a dynamic and experienced Assistant Call Center Manager to join our team. As an Assistant Call Center Manager, you will play a crucial role in leading our call center operations to ensure exceptional customer service and sales performance.
Job Summary:
In this role, you will oversee a team of call center representatives, manage daily operations, and drive sales through effective communication and supervision. You will be responsible for maintaining high-quality service standards, optimizing call center processes, and achieving sales targets.
Responsibilities:
- Lead and supervise a team of call center representatives to deliver outstanding customer service and achieve sales goals
- Conduct outbound calls to potential customers from provided leads
- Follow scripts and guidelines to ensure consistent messaging and accurate information
- Engage in warm calling to establish rapport and build relationships with prospects
- Analyze call center data to identify trends, resolve issues, and improve overall operation
- Train, coach, and mentor call center staff to ensure continuous professional development
- Collaborate with other departments to streamline processes and enhance customer experience
Qualifications:
- Proven experience in sales or telemarking, supervising, and customer service roles
- Ability to effectively engage customers through warm calling techniques
- Proficient in using Salesforce or similar CRM software for lead management
- Comfortable with outbound calling and meeting call volume targets
- Self-motivated with a strong drive for achieving sales goals
Benefits:
- Competitive salary commensurate with experience
- Health insurance coverage
- Dental insurance benefits
- Vision insurance included
- Bonus opportunities based on performance
If you are a results-driven individual with a passion for leading teams in a fast-paced call center environment, we invite you to apply for the Assistant Call Center Manager position at Mt Pleasant Window & Remodeling. Join us in delivering exceptional service and driving sales success. Only qualified candidates will be contacted for further consideration.
Job Type: Full-time
Pay: $30,000.00 - $45,000.00 per year
Benefits:
- Dental insurance
- Health insurance
- Life insurance
- Paid training
- Vision insurance
Schedule:
- Day shift
- Weekends as needed
Experience:
- Supervising: 2 years (Required)
Ability to Relocate:
- Export, PA 15632: Relocate before starting work (Required)
Work Location: In person