About the Company
Cybereason is the champion of today's cyber defenders, providing operation-centric attack protection. Our Defence Platform moves beyond endless alerting to instead recognize, expose, and end malicious operations before they take hold. Cybereason is an international company that defends the world's top brands in over 50 countries.
Cybereason is on a mission to reverse the adversary's advantage by empowering defenders with ingenuity and technology to end cyber attacks. Talking of technology, we posted the best results in the history of MITRE ATT&CK Evaluations and were named a leader in the 2022 Magic Quadrant for Endpoint Protection Platforms by Gartner inc.
We have the technology, and now we are looking to expand our talent! Come and talk to us about joining as a Marketing Manager in a diverse team of passionate people who win as one, ensuring a customer-first approach is core to everything we do and never giving up on reversing the adversary's advantage.
About the role
We are looking for a Technical Services Engineer to come join our ever evolving team. We are looking for someone who wants to build their career in the Cybersecurity industry.
While our ideal candidate will have a 1-3 years of proven technical experience, we consider all candidates with an eye for those who are self-driven, insatiably curious, and multi-faceted. It's crucial that every candidate possess the following skills to effectively perform the type of investigative and diagnostic work expected of Technical Services Engineers.
Key responsibilities include.
- Overwhelming desire to investigate and solve problems, with advanced diagnostic and troubleshooting skills
- Broad awareness of customer workloads and use cases, including performance, availability, and scalability
- Ability to think on your feet, remain calm under pressure, and solve problems in real-time
- Handle incoming support cases and calls of existing and new customers under defined SLA's.
- Find creative and outside of the box solutions to unique problems.
- Collaborate with Product, DevOps and R&D teams to investigate and solve technical product issues.
- Work closely with the Company's Customer Success and Sales teams, as well as our global customers across multiple territories and regions.
- Maintain a list of known issues, workarounds, and planned fixes in order to contribute to our ever growing knowledge base.
What we are looking for:
- Excellent communication skills, both written and verbal
- Patience, empathy and genuine desire to help people
- Desire and ability to rapidly learn a wide variety of new technical skills
- Collaboration: willingness and ability to get help from team members when required, and the good judgement to know when to seek help
- Hands-on experience with troubleshooting on Windows environments (client and server).
- Hands-on experience with Network and\or Endpoint Security Products.
- Thorough understanding of network protocols and technologies (TCP/IP, HTTP, Proxies and Load Balancers).
- Hands-on experience with Virtualization technologies such as VMWare and Hyper-V.
- Strong troubleshooting and problem solving skills - must have technical understanding and troubleshooting experience in Security Products and Linux or Windows environments.
#LI-Remote
More About Cybereason:
Our culture and how we operate reflects in our shared values. Our #Defenders are individuals with diverse skill sets and backgrounds who are driven to innovate and scale with our growing organization. We are a team that strives to learn from each other, solve challenging problems, and work collaboratively toward our goal of reversing the adversary advantage.
Core Values:
- Win As One: The power of an individual is less than the power of a team.
- Ever Evolving: Change keeps us at the forefront, so we encourage it.
- Daring: To achieve the impossible, we must dare to be different.
- Obsessed with Customers: We believe gaining our customers' trust is the most important part of what we do.
- Never Give Up: We are tenacious and resilient, and we never stop.
- UbU: We believe people can only unlock their full potential when they work somewhere that accepts who they are.
If these values resonate with you and our vision excites you, join us today and help us end cyber attacks from the endpoint to everywhere! #Defenders
Don't meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Cybereason we are dedicated to building a diverse, inclusive, and authentic workplace (#uBu), so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.