Job Summary
The role of the Janitorial Supervisor is to assist in the management and supervision of the daily operations of the janitorial staff; and to perform the duties of custodians in their absence.
The Janitorial Supervisor will assure efficient operations meet the needs of SBS clients. This position has a significant amount of contact with people, requiring public and relations skills, flexibility of nature and effective oral and written communication skills. This position requires the use of independent judgment to deal with a variety of unanticipated problems and concerns.
The Janitorial Supervisor works under the direction of the Operations Manager and or Director.
Job Description
- Supervise employees and help delegate operations schedule to ensure proper work area coverage.
- Evaluates performance of personnel and inspects assigned areas to ensure proper work performance. This requires hands-on support and ability to perform work when necessary. This may include, but is not limited to dust mopping, sweeping, stripping/refinishing, carpet scrubbing, servicing restrooms, etc.
- Find and define problems, resolve issues, and use these in making appropriate recommendations to management staff, staff, and/or customer contact to exercise continuous quality improvement and to exceed customer expectations.
- Ensure employees comply with company standards related to clocking in and out at the start, lunch periods and end of shift using Paycom, the system use for time and attendance.
- Manage all employee clocking activity, correction of poor clocking habits including disciplinary action up to and including suspension of employees.
- Report any issues, concerns, or discrepancies to Operations Manager.
- Addresses customer concerns and inquiries and report any new or changing job/work orders.
- On the job training for employees to job-specific tasks.
- Participates in company and customer training ensuring effective communication and distribution of information to managers, supervisors, customers and employees.
- Carries out management responsibilities in accordance with the company’s policies, customer’s rules and regulations and applicable laws when needed.
- Coordinates regular and substitute janitorial staff coverage.
- Develops and implements janitorial cleaning procedures, routines and training as necessary. Assesses efficiency of cleaning procedures and institutes new or revised procedures to increase efficiency, effectiveness, safety, and best customer service practices.
- Performs special projects as assigned by the Operations Manager.
- Coordinates and arranges for equipment repairs as necessary for all powered and non-powered janitorial equipment.
- Complete and assist employees with monthly safety trainings in person and through Paycom (App), ensure employees understand all training and have signed off on the completion of the training.
- Ensure all employees have the appropriate PPE (Personal Protective Equipment), and that employees are utilizing the correct PPE in the performance of duties.
- Supervises inventory of janitorial supply products and notifies Operations Manager of any needed supplies.
- Performs the duties of the custodians in their absence.
- Professionally represents SBS and SBS clients in interactions with client, facility guests, passengers, and employees.
- Responds to emergency calls for fire, security, and vandalism at all facilities.
- Models and enforces the established SBS policies, regulations, and protocols.
- Attends work regularly.
- Occasionally perform work beyond a standard 40-hour work week when workload requires.
- Other duties may be assigned as needed.
Knowledge and Skills
- Knowledge of proper use of equipment, materials and supplies used in Janitorial/maintenance work
- Must have excellent internal and external customer service skills
- Professional appearance and demeanor
- Ability to lead others and motivate people
- Ability to work individually and as part of a team; an intelligent and articulate individual who can relate to people at all levels of an organization and possesses excellent communication skills
- Microsoft Office skills, i.e. Excel, Word plus Gmail, Google docs, Google calendar
- Excellent written and verbal communication skills
- Floor and carpet care experience
- Must be punctual.
Education and Work Experience
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Job Type: Janitorial Supervisor
Shift: 5:30-1:30am
Schedule: Monday to Friday, weekends as needed
Location: Los Gatos to San Francisco
Pay rate: $60,000 Per Year
Benefits: Medical, Dental, Vison, 401K, FREE life insurance
Must have valid Driver License
Must have supervisory experience and overseeing multiple buildings.
Job Type: Full-time
Pay: $60,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
- Night shift
- Weekends as needed
Shift availability:
Work Location: On the road