Job Overview:
We are seeking a experienced Guest Service Agent to join our team in providing exceptional customer service and creating a welcoming environment for our guests. The ideal candidate will have a passion for hospitality and a strong desire to ensure guest satisfaction and Fosse Experience.
Duties:
- Greet and welcome guests upon arrival
- Assist guests with check-in and check-out procedures
- Handle guest inquiries, requests, and complaints in a professional manner
- Provide information about hotel facilities, services, and local attractions
- Process reservations and manage room assignments
- Maintain a tidy and organized front desk area
- Collaborate with other hotel staff to ensure a seamless guest experience
Experience:
- Previous experience in guest services, front desk operations, or hospitality management preferred
- Knowledge of hotel operations and reservation systems
- Strong communication and interpersonal skills
- Ability to work in a fast-paced environment while maintaining a positive attitude
- Multilingual abilities are a plus
- Familiarity with phone systems and basic computer skills
Join our team and be part of creating memorable experiences for our guests in the hospitality industry.
Job Type: Full-time
Pay: $16.50 - $17.25 per hour
Expected hours: 36 – 40 per week
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Day shift
- Evening shift
- Morning shift
- Rotating weekends
- Weekends as needed
Experience:
- Hotel experience: 2 years (Required)
Ability to Commute:
- Austin, TX 78751 (Required)
Ability to Relocate:
- Austin, TX 78751: Relocate before starting work (Required)
Work Location: In person