Job Overview:
We are seeking a friendly and customer-oriented Host/Hostess to join our team at Baoli. As a Host/Hostess, you will be the first point of contact for our guests, providing exceptional hospitality and ensuring a positive dining experience.
RESPONSIBILITIES:
· Greet guests promptly as they enter the restaurant, making a positive first impression.
· Greet guests warmly with a smile, making eye contact.
· Always uses all guests’ names. Knows and acknowledges all VIPs by name.
· Promotes the company’s high level of service standards by exhibiting friendliness, knowledge of the restaurant, and attentiveness to guests’ needs.
· Answers phones, keeps accurate count of reservations, and handles reservation book.
· Collects and stores menus.
· Maintains menus to be sure that they are clean and presentable.
· Ensures that all menus have proper inserts and are current according to the most recent menu changes.
· Replaces all menus in poor condition after making sure that replacements are fully stocked.
· Maintains an ample supply of souvenir menus/business cards/matches and other collateral materials.
· Has complete knowledge of the floor plan, table numbers, and station charts.
· Provide a warm and welcoming atmosphere, attentive, detailed, friendly, and courteous service.
· Proactively visit with and interact with restaurant guests; build loyalty and face/name recognition.
· Positively handle guest’s requests and accept feedback with grace and humility
· Monitors which tables are in use, available, and about to turnover.
· Is immediately aware when tables are reset and ready for guests.
· Checks for completeness of table settings.
· Frequently checks back with guests who are waiting in the bar area to be seated.
· Makes it evident to guests that we have not forgotten them and are in the process of preparing a table for them.
· Follows “waited” procedures.
· When a guest is leaving, always thank them and use their name.
· Maximize seating utilizing OpenTable.
· Understand the market and surrounding areas (i.e. restaurants, businesses, hotels).
· Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day
· Attend employee meetings and trainings when necessary.
· Manager and coordinate all menu changes and communicate with the service team
· Understand and comply with Company Policies.
· Maintain positive co-worker and guest relations at all times
· Maintain and strictly abide by State sanitation/Health regulations and company standards.
· Follow up on daily side work duties.
Requirements/Qualifications:
· A minimum of 3-5years of experience in high volume elevated dining restaurant in a major metropolitan market.
· Experienced with online booking platforms such as OpenTable, Resy, Seven Rooms.
· Must be detail oriented and possess effective communication and written skills.
· Ability to multi-task.
· Must be a team player and possess strong leadership abilities.
· Self-motivated and performance driven.
· Professionalism and courtesy.
Other Skills and Knowledge:
· Punctuality and regular and reliable attendance.
· Effective communication, written and interpersonal skills.
· Time management skills.
· Maintain confidentiality of company information and data
Physical Demands And Work Environment:
· Remain in stationary position for up to 8 hours throughout work shift.
· Be able to reach, bend, stoop and frequently lift up to 50 pounds.
Joining our team as a Host/Hostess offers you the opportunity to be part of a dynamic work environment where you can showcase your customer service skills. If you are passionate about providing exceptional guest experiences and thrive in a team-oriented setting, we invite you to apply for this exciting opportunity.
Job Type: Part-time
Pay: $25.00 per hour
Physical setting:
Shift:
Weekly day range:
- Monday to Friday
- Weekends as needed
Ability to Commute:
- Miami Beach, FL 33139 (Required)
Ability to Relocate:
- Miami Beach, FL 33139: Relocate before starting work (Required)
Work Location: In person