Summary: The Account Manager is responsible for leading the expansion of CC&N’s presence throughout the United States. Primary objectives are to meet or exceed annual budgeted DAS/Public Safety/Wi-Fi revenue and operating income targets, establish lasting vendor, partner, and customer relationships, and effectively manage branch staff.
Essential Functions:
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Diligently develops and sustains relationships with customers to retain and grow existing business
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Develops new account business for all CC&N portfolio offerings, with specific focus on DAS, Public Safety, and Wi-Fi solutions
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Meet or exceed annual assigned budget revenue and operating income goals
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Tracks sales activities through customer relationship management (CRM) database
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Generates and interprets various sales metric reports to manage Regional and National sales strategy
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Responsible for coordinating design, estimation of time and materials, and proposal generation for projects with the Design Group
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Support Design Group by participating in Bid Reviews and proposal approvals
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Partner with DAS and Wi-Fi leadership to ensure project quality assurance, adherence to industry and CC&N standards, and completion within budgeted dollars
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Partner with Field Resource team to coordinate and schedule technician work assignments
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Prepare, present, and attend company, customer, and vendor meetings
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Promote adherence to operational processes and provide guidance and direction on continual process improvement
Education/Skills/Experience:
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College degree or equivalent experience in sales or business management
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Demonstrated customer relationship-building experience that has led to sustained business growth
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Experience proposing and executing strategic growth initiatives aligned with company objectives
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C-Level Customer and leadership presentation skills consistent with a needs-based sales approach
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Ability to travel extensively (25%) within the 48 contiguous United States
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Track record of establishing prioritized customer calls and work plans, as well as problem-solving and responding to customer issues
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Motivated to work independently to drive results
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Demonstrated ability to build internal, team-based relationships that meet and exceed customer value expectations
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Excellent interpersonal verbal and written communication skills
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Computer skills utilizing Microsoft Word, Excel, and Outlook
Preferred
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Knowledge of telecommunication and data network cabling and connectivity in both installation and testing procedures
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5+ years of DAS, Public Safety, and/or Wi-Fi business development and market experience
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People-first leadership experience
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General understanding of NFPA ERRC requirements
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Possess a general understanding of cellular communication systems
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Project Management training/certification
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RCDD Certification
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BICSI Certification
Physical Requirements:
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To perform this job successfully, an individual must be able to perform each essential job function satisfactorily. A reasonable accommodation may be made to enable qualified individuals with a covered disability to perform the essential functions of the position as long as an undue hardship is not imposed.
EOE, including disability/veteran