UPMC Chautauqua welcomes your application for our Telephone Operator position! Along with working alongside a phenomenal team of health care professionals, there is an opportunity to receive a robust Total Rewards package!
Responsibilities:
- Perform system data entry as needed, maintaining accuracy and efficiency.
- Deliver customized service to various answering service clients, adhering to specific protocols.
- Respond to emergency codes promptly and accurately, initiating necessary actions.
- Facilitate voice paging when required, ensuring clear and effective communication.
- Provide accurate Physician on call information to authorized individuals.
- Utilize specified phrasing consistently when answering calls, ensuring professionalism.
- loManage multiple phone lines effectively while delivering exceptional customer service, assessing caller needs and transferring calls as required.
- Support training new operators, ensuring they understand protocols and procedures.