Job Title: Customer Service Representative
Job Summary:
We are seeking a dedicated Customer Service Representative to join our team. The ideal candidate will be responsible for providing exceptional customer service, resolving customer inquiries, and ensuring customer satisfaction. The Customer Service Representative will handle incoming calls, process orders, and promote products or services to customers.
Responsibilities:
- Answer incoming customer calls professionally and provide accurate information
- Resolve customer complaints or issues in a timely manner
- Utilize phone etiquette to ensure positive customer interactions
- Perform data entry tasks accurately and efficiently
- Communicate effectively with customers to understand their needs and concerns
- Conduct outbound calling campaigns to follow up with customers or promote new offers
Qualifications:
- Proficient in English and Spanish (additional languages are a plus)
- Strong customer service skills with the ability to analyze situations and provide solutions
- Excellent communication skills, both verbal and written
- Ability to multitask and work in a fast-paced environment
- Prior experience in a customer service role is preferred
- Detail-oriented with good organizational skills
- Ability to work well in a team environment
If you are passionate about delivering exceptional customer service and have the skills mentioned above, we would love to hear from you. Join our team and be part of a dynamic work environment that values your contributions.
[Note: Remember that all positions must be paid, including internship positions.]
Job Type: Full-time
Pay: From $2,000.00 per month
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- On-the-job training
- Paid time off
- Professional development assistance
- Referral program
- Vision insurance
Experience level:
Shift:
- Evening shift
- Morning shift
Weekly day range:
- Monday to Friday
- Weekends as needed
Work setting:
- Call center
- In-person
- Office
Ability to Commute:
- Boca Raton, FL 33431 (Preferred)
Ability to Relocate:
- Boca Raton, FL 33431: Relocate before starting work (Required)
Work Location: In person