About the Stranahan’s Whiskey Lodge:
Join the growing team of the Stranahan’s Whiskey Lodge - Aspen’s newest Après destination located in the heart of the town facing Wagner Park and featuring sweeping mountain views. The Stranahan’s Whiskey Lodge immerses guests in Alpine-inspired bites, innovative whiskey cocktails and premium whiskeys. The Stranahan’s Whiskey Lodge features indoor and outdoor seating, including a private tasting room.
About the Server Position:
Servers at Stranahan’s Aspen Whiskey Lodge play a crucial role in ensuring the highest level of service and hospitality for our guests. Your primary responsibility will be to create a memorable and seamless dining and drinking experience through your professionalism, efficiency, product knowledge, and exceptional customer service.
Why Stranahan’s?
- Join an established brand with 20 years of leading the American Single Malt Whiskey category.
- Full-time opportunities that include 401(k) match program and medical /wellness benefits.
- Employee ski pass purchasing program through Aspen Chamber of Commerce
- Employee discounts on food, drinks, whiskey, and merchandise.
Key Responsibilities:
- Greet guests warmly and welcome them with a friendly demeanor.
- Present the restaurant's menu and daily specials with enthusiasm and detailed knowledge of the Stranahan’s brand and story.
- Provide personalized recommendations and answer any questions regarding the menu.
- Take food and beverage orders accurately and enter them into the POS system.
- Ensure that guests' dietary restrictions and special requests are communicated to the kitchen.
- Serve food and beverages in a timely and efficient manner, following established service standards.
- Check back with guests to ensure satisfaction and promptly address any concerns.
- Suggest beverage pairings and deliver an exceptional service experience.
- Recommend and serve craft cocktails in adherence to our high-quality standards.
- Collaborate with the kitchen and bar staff to ensure smooth and coordinated service.
- Handle payment transactions, process bills, and thank guests for their patronage.
- Maintain a clean and organized workspace, including resetting tables and preparing them for the next guests.
- Stay informed about menu changes, specials, and promotions to provide accurate information to guests.
- Uphold a high level of professionalism and adhere to the restaurant's appearance and grooming standards.
Skills/Requirements
- Previous experience as a server in a high-end restaurant or cocktail bar is preferred.
- Exceptional customer service skills and the ability to create a warm, welcoming atmosphere.
- Proficiency in describing menu items, specials, whiskey tasting notes, and cocktails to guests.
- Strong knowledge of food and beverage pairings, including whiskey, cocktails, fine dining, and dessert.
- Excellent communication skills and the ability to work well in a team.
- A genuine passion for hospitality and a commitment to exceeding guest expectations.
- Ability to handle high-stress situations and maintain composure under pressure.
- Knowledge of POS systems and basic computer skills.
- Must be at least 21 years old if serving alcohol.
- Willingness to work flexible hours, including evenings, weekends, and holidays.
Job Types: Full-time, Part-time
Pay: From $11.75 per hour
Expected hours: 20 – 40 per week
Benefits:
- Employee discount
- Flexible schedule
Restaurant type:
- Bar
- Upscale casual restaurant
Shift:
Weekly day range:
- Monday to Friday
- Weekends as needed
Experience:
- Restaurant experience: 1 year (Required)
Ability to Commute:
- Aspen, CO 81611 (Required)
Ability to Relocate:
- Aspen, CO 81611: Relocate before starting work (Required)
Work Location: In person