The Madison Concourse Hotel and Governor's Club is seeking an Assistant Housekeeping Manager to join our Housekeeping team! This person assists the Director of Housekeeping to ensure clean, orderly, and attractive conditions of the hotel. This position has a variable schedule; weekend availability required.
SUMMARY
The Assistant Housekeeping Manager ensures our guest accommodation and all areas front and back of house are maintained in a spotless condition at all times. They assume a very "hands-on" management of the day to day operation of the Housekeeping Department by establishing and controlling planned cleaning schedules and working closely with the Front Office to ensure that guest accommodations are ready in a timely manner to hotel standards. They assist trainers and inspectors with training and supervision of Housekeeping staff and assume responsibility for the Department in the absence of the Director of Housekeeping.
Wage: $50,000 - $52,000, depending on experience
REQUIREMENTS:
- Previous supervisory or management experience within the Housekeeping department required.
- Ability to work on your feet, walk, climb stairs, lift, bend and stretch throughout the course of the entire scheduled shift.
- Flexibility to work early mornings, weekends, and holidays as needed.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Provide leadership support and be readily accessible to staff.
- Supervise the housekeeping employees to attract, retain and motivate them while providing a safe work environment.
- Manage the interviewing, scheduling, training, development, empowerment, coaching and counseling of staff.
- Conduct performance and salary reviews and recommend discipline and termination of staff when necessary.
- Conduct training and coaching sessions on chemical usage, departmental policies, and the various components of the Hay Adams Standards of Excellence.
- Respond to and follow through on guest requests, concerns and problems.
- Prepare staff work schedules based on present and anticipated occupancy levels and union guidelines.
- Prepare payroll to include extra earnings.
- Primarily responsible for the operation of the department in the absence of the Director of Housekeeping.
- Review current standards, property and industry-wide, and makes recommendations for review or change.
- Assists in the inventory of supplies and equipment.
- Assists in the investigation of new and improved cleaning instruments and methods.
- Perform other functions as required and directed.
QUALIFICATIONS:
- Ability to prioritize and organize workload to ensure deadlines are met.
- Ability to evaluate and improve the performance of others.
- Ability to provide clear direction and guidance to team members.
- Ability to communicate effectively to team members - Bi-Lingual language skills are a plus.
Qualified applicants must be able to complete a pre-employment drug test, background check and reference checks. The Madison Concourse Hotel is a drug free workplace.
Benefits
We hire the most highly qualified people available and provide a competitive benefits package which includes:
- Free employee parking
- Free employee meal
- Discounted hotel rooms
- 401-K matching retirement plan
- Paid time off
- $1,000 Employee Referral Bonus
- Cash Advance: Get the money you've already earned from work before your paycheck arrives! Available as early as your first shift.
- Up to 30% off hotel rooms at Great Wolf Resorts throughout the U.S. and Canada!
- Pet Insurance for part time and full time employees
- A vibrant and inclusive work environment that values teamwork and celebrates your contributions!
Full time positions also offer:
- A comprehensive Quartz health insurance plan
- Dental insurance
- Vision insurance
- Company-paid basic life insurance and short term disability
- Flexible Spending Account (FSA)
- Additional life insurance policy
Our goal is to improve the quality of work life by using fair and consistent treatment and providing equal growth opportunities for all team members. We are an equal opportunity employer as defined by federal, state or local laws.
Experience
Required
- Proficiency in the Microsoft Office Suite
- Hotel experience
- Previous supervisory or managerial experience
Preferred
- 2 year(s): Previous housekeeping experience
Education
Required
Behaviors
Required
- Team Player: Works well as a member of a group
- Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
- Enthusiastic: Shows intense and eager enjoyment and interest
- Dedicated: Devoted to a task or purpose with loyalty or integrity
Motivations
Required
- Self-Starter: Inspired to perform without outside help
Preferred
- Growth Opportunities: Inspired to perform well by the chance to take on more responsibility
- Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
Job Type: Full-time
Pay: $50,000.00 - $52,000.00 per year