Lunch Break, Inc. a non-profit, has an excellent opportunity as a Intake Coordinator.
The Intake Coordinator plays a pivotal role as the initial point of contact for individuals and families seeking assistance. This position is responsible for greeting, assisting, and providing direction and information to those seeking assistance, as well as visitors and other guests of the organization. The Intake Coordinator collaborates closely with the Resource Navigator to ensure that all individuals seeking assistance are effectively connected to the appropriate internal or external services. This role is essential in ensuring a welcoming, supportive environment and facilitating effective access to Lunch Break’s services.
Essential Job Functions
● Ensures guests of the facility are greeted with respect and dignity.
● Interview, assess and complete intakes with individuals registering for Lunch Break services.
● Assist guests with the completion of all required forms and ensure accurate information is gathered at the point of intake.
● Enters data into electronic platforms and ensures data required elements are complete and up to date with real time information from existing guests.
● Assists with reviewing documents and determining if additional paperwork is needed from the guest along with identifying next steps.
● Records and organizes statistical and demographic information to be submitted according to the reporting schedule.
● Ensures Intake is flowing efficiently, there is minimal wait for guests seeking services, and responds to inquiries in a timely manner.
● Escalates cases to the Supervisor when necessary.
● Develops relationships with referral sources to ensure ongoing referrals and ease of referral process for the provider and the community member.
● Seeks resources to help the needs of individuals and the community at large and collaborates with other agencies to meet the community's needs.
● Participates in community outreach as needed and directed. Assists in maintaining partnerships.
● Assists with maintaining an organized, up-to-date and effective record of community referral sources.
● Works with and collaborates with other Lunch Break programs and services, ensuring community members’ needs are met.
● Regularly communicates with other team members and interacts in a positive, constructive, and helpful manner to promote cohesiveness, reduce conflict, and provide for resolution.
● Support the annual special event operations, as directed.
● Will work some nights and weekends, as needed.
● Responsible for special projects, as assigned.
Skills/Qualifications Required for the position:
● Bilingual (English/Spanish) is a must.
● Compassion and concern for the needs of the community.
● Excellent verbal and written communication skills.
● Strong computer skills, including proficiency in Microsoft Suite and Google Workspace.
● Ability to be accurate and effective in a highly fast-paced environment.
● Strong knowledge of the internet, office equipment, email, and internet-based
programs.
● Must have initiative and independent follow-through on the completion of
assigned tasks.
● Works well with others/teamwork.
● Great organizational and time-management skills.
● Maintain information in a strictly confidential manner.
Job Type: Part-time
Pay: $18.00 - $20.00 per hour
Expected hours: No more than 24 per week
Schedule:
- Day shift
- Monday to Friday
- Weekends as needed
Experience:
- Social service: 2 years (Required)
- Client Services Occupations: 2 years (Required)
Ability to Relocate:
- Red Bank, NJ 07701: Relocate before starting work (Required)
Work Location: In person