“Improving the lives of those with chronic care diseases while providing solutions to our customers."
Looking for a new opportunity? At SuperCare Health you have the chance to reach your dreams by helping us in serving the healthcare needs of our ever-growing patient population. Matching passion with careers, here hard work has never been so satisfying.
**PLEASE NOTE THIS IS AN IN-PERSON ROLE**
Essential Duties:
Under the general supervision of the Customer Care Supervisor, a Customer Care Specialist is responsible for maintaining a positive, helpful attitude and approach in providing excellent customer service to all customers which includes; patients, clients, referral sources, physicians, sales representatives, and fellow coworkers.
Responsibilities:
- Answers incoming phone calls and faxes, takes customers' orders for durable medical and respiratory equipment, repairs, supplies, and other miscellaneous items
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Maintains open communication with patients/clients and referral sources
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Responds to patient/client questions and problems
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Services walk in customers as needed
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Prepares intake, gathers all necessary information about referral, patient demographics, contact person, physician, diagnosis, discharge time and place, item(s) requested
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Gathers all necessary documentation, prior to delivery CMN, Rx, ABG, Care Plan, Auth, etc.
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Verifies medical necessity with physician
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Verifies eligibility and coverage with Insurance and carrier according to guidelines or contract
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Verifies payer (with matrix), obtains authorization, expiration date
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Verifies patient demographics and prior equipment usage with patient
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Informs patient of financial responsibilities: copay, share of cost, deductible, etc.
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Enters data and each order (new or otherwise) in system accurately and in a timely manner
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Processes closet and on call orders as received
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Enters notes in appropriate areas of insurance, general, and authorizations in the computer system
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Process orders to shipping or dispatching for Technician or RT deliveries
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Remains knowledgeable on product and insurance coverage issues in order to inform patients of copays and other benefit information
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Attends all departmental meetings, company meetings, and in-services
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Reports to work daily and is ready to work at the scheduled start time
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Works Saturday assignment as needed or scheduled
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Performs any other duties that may be requested by supervisor or management
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Understand and adheres to all of SuperCare Health company policies
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To remain knowledgeable to date on all products, guidelines and insurance coverage trends
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Maintain a professional safe and clean work environment.
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Understand and adheres to all of SuperCare Health company policies.
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Perform all other duties as assigned and required
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Must meet minimum of monthly goals
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Schedule- varying start times
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Fundamental Computer Skills
Education and or Work Experience Requirements:
- Experience with Medical Supply Company
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Knowledge of diagnosis and Medical terminology
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Excellent Customer Service skills
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Detail oriented
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Previous Management/Supervisor or Lead experience
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Proficiency in Microsoft Word, Outlook, and PowerPoint
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Experience in healthcare, medical and/or HME industry (preferred)
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Be able to work on multiple tasks. Plan and prioritize actives to achieve results and meet deadlines
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Strong organizational skills and detail oriented
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Bilingual Spanish Preferred
Location
- Corporate location is in City of Industry.
Benefits:
- Medical
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Dental
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Vision
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Flexible Savings Account
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401K
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Voluntary Life Insurance
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Observed Holidays: New Year's Day, Memorial Day, July 4th, Labor Day, Thanksgiving Day, Christmas Day.
Perks:
- Paid Training
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Paid Time Off
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Sick Time
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Remote Work Opportunity
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Growth Opportunities
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Employee Referral Reward Program
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Employee Discount Program
What SuperCare Health is About
"SuperCare Health is a comprehensive, post- acute care, respiratory services company, focused on managing high-risk respiratory patients in their homes.
Today, SuperCare health manages millions of lives annually, with a growing team of more than 400 members, and has one of the highest-rated satisfaction scores from both our customers and patients.
Our goal is to be the most trusted and preferred resource to manage high-risk, post-acute respiratory patients through our high-touch clinical team and high-tech, innovative solutions. Our end-to- end care solutions, from the hospital to the home, close gaps in care, reduce costs of care and improve outcomes. Our in-home services include ventilation, oxygen, CPAP/BiPAP, enteral nutrition, pharmacy services, and an expanding population health program.
We are uniquely structured to be a responsive and agile community provider, yet we also possess the stability and effectiveness of a large enterprise. As a thriving business, our chief focus is on what really matters: reducing hospital re-admissions, optimizing outcomes and improving the lives of patients with chronic care diseases, every day.``
Connect With Us!
Company Website https://supercarehealth.com/
Company Business Hours - 8:30 AM – 5:30 PM PST
LinkedIn https://www.linkedin.com/company/273667/admin/
Twitter https://twitter.com/SuperCareHealth
Facebook https://www.facebook.com/SuperCareHealth/
Instagram https://www.instagram.com/supercarehealth/
Araceli Richardson - Jr. Recruiter LinkedIn (http://www.linkedin.com/in/araceli-richardson-06122835)