eShipping Distribution Services is adding a Client Support Specialist to our team in Riverside! You may be a great fit if you:
- Learn quickly and thrive in a fast-paced, team-oriented environment.
- Have the ability to multitask while remaining organized and in charge.
- Enjoy problem solving.
- Can communicate effectively, both verbally and in writing.
- Know how to use Outlook and Excel and feel confident in your ability to learn and navigate multiple computer systems.
- Have experience in the transportation industry and familiarity with warehouse management systems.
What we offer:
- Hybrid work schedule following initial training. Work from home two days per week!
- Seize opportunities for advancement. We love promoting from within!
- Convenient schedule; M-F 8am-4:30pm.
- Desk-based job in a temperature-controlled office environment.
- Competitive pay and eligibility for health benefits, PTO, and paid holidays from day one.
- Unmatched company culture. We work as a team and care deeply about the work we do. eShipping is not a place for slackers.
Position Summary
The Client Support Specialist is extremely important to the success of our warehouse operations. This individual provides support to assigned customers as well as to the Client Care Manager and team. This role also serves as the liaison between the client and operations teams and is the principle point of contact for the client. The Client Support Specialist must understand client expectations while partnering with operations to ensure outstanding service.
This role is also responsible for providing operational support to ensure efficient and timely pick-up and delivery, handling of customer orders, and shipments.
Daily responsibilities and activities include order and inventory management, customer service, data entry, billing, report generation and analysis, internal and external communications, transportation coordination, third party portal routing, and other administrative duties.
Essential Duties and Responsibilities
Duties include but are not limited to the following:
- Provides customer service and operational support for the Warehouse Center
- Maintains an open-line of communications with customers
- Researches shipment tracking requests and provides feedback, including resolution of misplaced orders and/or shipments
- Responsible for basic technology needs, including user skills with a variety of MS Office software programs
- Monitoring and maintaining computer systems and networks; working with remote Subject Matter Experts to ensure operational efficiencies
- Internal communications with Business Development/Sales, Integrations and Information Technology to resolve customer problems
- Provides support to the Client Care Manager and team
Required Skills and abilities
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
- Ability to work independently with appropriate leadership oversight
- Excellent customer service, time management, and teambuilding skills
- Ability to work effectively in a fast-paced environment
- Excellent oral and written communication skills; ability to understand, interpret, and explain complex and abstract issues and respond appropriately
- Able to utilize sound, independent judgment and make responsible decisions and recommendations
- Excellent follow-through and detail orientation
- Able to effectively utilize computer programs including Word, Excel, and Transportation Management System
- Ability to work with a variety of people and personality types
- Able to work within a fast-paced team environment
- Work as necessary to meet customer needs
Minimum Education and Experience
- High school diploma or equivalent
Physical Demands and Work Environment
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. This description reflects management’s assignment of essential functions; it does not proscribe or restrict the tasks that may be assigned.
- Physical Demands: While performing the duties of this job, the employee is regularly required to remain in a stationary position. The general level of physical activity would be defined as sedentary. The employee is regularly required to operate a computer and other office productivity machinery, such as a calculator, telephone, copy machine, and printer. Some movements of the hands, arms, and wrists may involve repetitive motions. Specific vision abilities required by this job include the ability to detect, determine, perceive, identify, recognize, judge, observe, inspect, estimate, and assess various activities and surroundings.
- Cognitive/Mental Requirements: While performing the duties of this job, the employee is regularly required to comprehend and use basic language, either written or spoken, to communicate simple and complex information, ideas, and information. The employee is also required to use logic to define problems, collect information, establish facts, draw valid conclusions, interpret information, and deal with abstract variables for unique or unfamiliar situations. The employee must use problem-solving skills to formulate and apply appropriate courses of action for routine or familiar situations. The employee may be required to perform numerical operations including basic counting, adding, subtracting, multiplying, and dividing or more complex quantitative calculations.
- Work Environment: This position is primarily performed in an office, with up to 40% work-from-home as an option.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of an employee. Duties, responsibilities, and activities may change at any time with or without notice.
eShipping LLC is an equal opportunity employer.
Job Type: Full-time
Pay: $20.00 - $22.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Referral program
- Vision insurance
- Volunteer time off
Schedule:
- Day shift
- Monday to Friday
Application Question(s):
- Will you now or in the future require sponsorship for employment visa status?
- What is your desired hourly rate?
- What is your preferred email address for communication?
Ability to Commute:
- Riverside, MO 64150 (Required)
Work Location: Hybrid remote in Riverside, MO 64150