OVERVIEW
Ensuring all documents are in order prior to Lender approval for closing. Timely and professional manner while protecting our institution's credibility. Other duties include assessing and researching, assisting processors, bank staff, lenders and customers. This position is intended to be a senior position with potential to move into a management and supervisory role. Reports to the Vice President of Loan Operations.
DUTIES & RESPONSIBILITIES
- Accurately organize and assess approved loan request according to Bank policies, procedures and processes
- Assemble and compile documents for loan closings, such as title abstracts, insurance forms, loan forms, tax receipts, and lien perfections.
- Reviews loan documentation and identifies any issues and takes appropriate action to ensure the documentation packages are documented in accordance with Bank policies and procedures and are in adherence with compliance and regulatory requirements
- Using and assist in the management of loan software applications and computer systems
- Knowledge of CreditQuest, LaserPro, DecisionPro will be beneficial in this position.
- Maintain an active knowledge base of all the Bank’s loan products and an understanding of the qualifications required of each applicant
- Scanning loan documentation, processing draw request, facilitating wire request and filing of documentation
- Consults with loan officers on unresolved issues and/or complex issues to ensure the documents represent an appropriate binding commitment for the Bank
- Communicate regularly with customers and ensure they receive exceptional customer service throughout the process
- Update records regularly
- Assures compliance with all Bank policies and procedures, as well as, all applicable state and federal banking regulations
- Working with current Vice President of Loan Operations, assists with supervising, mentoring and coaching other loan processors
- Performs other duties and responsibilities as assigned
QUALIFICATIONS:
- Must have a minimum of a High School diploma or equivalent
- 5 + year’s experience as a Commercial/Consumer Loan Processor or similar role.
- In-depth knowledge of closing procedures, loan process, and documentation of Commercial and Consumer
- Must be able to work with a significant amount of detailed information in an accurate, timely and confidential manner.
- Knowledge of bank and appraisal regulations and guidelines
- Extremely organized and detail oriented
- Excellent customer service and communication skills
- Must be a team player with ability to prioritize and work on multiple projects
- Basic computer skills, with proficiency in learning new software applications
COMPETENCIES:
- Job Knowledge - Understands facets of job, aware of duties and responsibilities, keeps job knowledge current
- Customer Service - Works well with customers, promotes a positive image of the company, strives to solve issues raised by customers
- Communication - Communicates well, delivers presentations, has good listening skills
- Interpersonal Skills - Builds strong relationships, is flexible/adaptable, works well with others, solicits feedback
- Results Driven - Defines appropriate goals, works toward achieving goals, articulates vision and steps for achievement
WORK ENVIRONMENT:
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, copiers, scanners, filing cabinets, and fax machines.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit, stand, walk, talk, hear, bend, or kneel. Ability to see objects up close or at a distance, use peripheral vision, identify basic colors; Use of hands with ability to reach; ability to lift up to 20 pounds.
SALARY IS COMMENSURATE WITH EXPERIENCE.
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Health savings account
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Education:
- High school or equivalent (Required)
Experience:
- Comercial/Consumer Loan Processor: 5 years (Required)
- Customer Service: 2 years (Required)
Work Location: In person