JOB SUMMARY
A Night Auditor, or Hotel Night Auditor, is responsible for overseeing front desk duties at a hotel during the night shift. Their duties include helping guests check-in or check out, reviewing guest payments and other details from the day shift to ensure guests provided payment for their stay or any additional requests and acting as a point of communication for customer needs.
KEY JOB DUTIES:
- Ability to work overnight shift Friday and Saturday nights
- Performs end of day duties
- Welcomes and acknowledges each guest with a smile, eye contact and friendly greeting, using the guest's name when possible.
- Anticipates guests' service needs by asking questions, listening to guest preferences and taking action when possible.
- Speaks to guests and coworkers using clear, appropriate and professional language.
- Answers telephones using appropriate etiquette, transfers calls to the right person or department; takes and relays messages.
- Processes all guest check-ins by confirming reservations, assigning rooms and activating room keys.
- Processes all payment types, including room charges and cash, check, debit and credit transactions.
- Processes all check-outs; resolves issues related to late disputed charges.
- Answers, records and processes guest calls, messages, requests, questions, and concerns.
- Follows up with guests to ensure issues have been met to their satisfaction.
- Coordinates with Housekeeping to track readiness of rooms and report guest concerns.
- Provides guests directions and information regarding the property and local points of interest.
- Runs daily reports, identify any special requests and check reports for accuracy.
- Assigns rooms according to guest request and preferences whenever possible.
- Completes designated cashier and closing reports in the computer system.
- Balances and drops receipts according to accounting specifications.
- Practices safety standards at all times.
- Complies with record retention, Standard Operating Procedures and daily responsibilities.
- Performs other duties as assigned.
KEY COMPETENCIES
- Preferred minimum of two years of hotel front desk experience
- Excellent organizational skills, with the ability to prioritize tasks
- Strong computer skills and knowledge of office technology/equipment
- Ability to work calmly and effectively in stressful situations
- Exceptional client service skills to exceed expectations
- Punctual, dependable and dedicated to achieving operational excellence, down to the smallest of details
- Discreet, ethical and committed to maintaining a high degree of confidentiality
- Excelling as a team member, with a passion for delivering the Platinum Service® standard and focused on total customer satisfaction
- Maintaining a consistently professional approach, with a willingness to take ownership and responsibility both within and outside one’s job domain
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.
*Los Angeles applicants: Compass Group will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring (Ban the Box ordinance).
Job Type: Full-time
Pay: From $22.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
Work setting:
Ability to commute/relocate:
- Malibu, CA 90263: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Customer service: 1 year (Preferred)
- Hospitality: 1 year (Preferred)
Work Location: In person