Position Summary:
Woodbridge OTW is a New Jersey Racing Commission licensed pari-mutuel facility open seven days a week, operating both day and night year round. Under the direction of the Senior Manager of the OTW, this position is responsible for the day-to-day management and control of the wagering process at Woodbridge OTW.
Management considers guest services as a key factor in the decision of customer entertainment choice. Our goal is to make our customers feel appreciated and welcome in an enjoyable atmosphere.
Essential Duties and Job Responsibilities:
- Should be flexible to work days, nights, weekends and holidays; based on assigned shift.
- Ability to make our customers feel appreciated and welcome in an enjoyable atmosphere.
- Supervise Pari-Mutuel Clerks to ensure that operational objectives are achieved; including staffing and drawer balances.
- Ensure the highest levels of service to maintain customer satisfaction and promote repeat business.
- Address and resolve customer problems and concerns.
- Assist in the development, interpretation and enforcement of policies and regulations for the OTW.
- Coordinate and delegate daily work assignments.
- Check all Tote machines for daily maintenance and reporting.
- Run daily reports for bill count for self service machines, teller productivity and balancing out all area of the business.
- Prepare daily treasurer statements submitted to finance
- Skills Required:
- MS Office.
- Excellent customer service.
- Experience in the following areas are a plus:
Horse racing wagering knowledge.
Management experience
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Flexible spending account
- Health insurance
- Paid time off
- Vision insurance
Shift:
Weekly day range:
Work Location: In person