Warrior Services is looking for a hands-on, roll-up-your-sleeve person as one of our Customer Service Managers for a world-class organization with national recognition. The position requires a positive, patient work demeanor. The ideal candidate should also have outstanding communication, organization, and leadership skills.
Essential Duties and Responsibilities:
- Manage assigned customer projects to ensure that project customer service level agreements are met; customer’s expectations are fulfilled & that the customer relationship is handled best within the scope of the contract or project.
- Oversees the work of Customer Service Professionals on specific project assignments and in general through mentoring and coaching roles.
- Ensure customer requests flow smoothly into and through the entire cycle.
- Ensure all projects are delivered on time, on budget, per scope, and to quality KPIs as a minimum.
- Performs and documents post-project reviews with assistance from operations management.
- Responsible for the project's overall outcome, including workload, assigned team members, daily activities, and special projects.
Required Qualifications:
- Proven experience as an administrative assistant or office admin assistant
- Proven experience working with Salesforce (required)
- Field Service Dispatch Experience
- Working experience with Dept. of Veterans Affairs
- Knowledge of office management systems and procedures
- Working knowledge of office equipment, like printers and fax machines
- Proficiency in MS Office (MS Excel and MS PowerPoint, in particular)
- Excellent time management skills and the ability to prioritize work
- Attention to detail and problem-solving skills
- Excellent written and verbal communication skills
- Strong organizational skills with the ability to multi-task
Education:
- Bachelors in Business or related field
Job Type:
Salary:
- $65,000.00 - $75,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Parental leave
- Vision insurance
Schedule:
- 8-hour shift--8a to 4:30p OR 11a to 8p
- Monday to Friday
- No weekends
Required Experience:
- Customer service management: 2 years
- Dispatch management: 2 years
- Dept. of Veterans Affair: 2 years
- Field Service Dispatch: 2 years
- SalesForce CRM: 2 years
- If no SalesForce and/or Dept. of VA work experience......need to have 5+ years of work experience with management, managing over 25 employees.
Ability to Relocate:
- Palm Springs, FL 33406: Relocate before starting work (Required)
Work Location:
- In-person located in Palm Springs, FL corporate Office
Job Type: Full-time
Pay: $65,000.00 - $75,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Application Question(s):
- Listed in your resume, how many years of work experience to you have with Customer Service Administration as a Dispatcher?
- Also listed in your resume, how many years of work experience do you have with Field Service Dispatching?
Experience:
- Dispatching: 2 years (Required)
- Salesforce: 2 years (Required)
Ability to Commute:
- Palm Springs, FL 33406 (Required)
Ability to Relocate:
- Palm Springs, FL 33406: Relocate before starting work (Required)
Work Location: In person