Dedicated Material Handling Solutions
Job Description: Operations Manager
Location: Buford, GA
Dedicated Material Handling Solutions is seeking an experienced and proactive Operations Manager to oversee all aspects of forklift parts, service, and rental operations out of our Buford branch. As the Operations Manager, you will be responsible for the efficient and effective management of our forklift parts inventory, service department, and rental fleet. Your role will be critical in ensuring smooth operations, optimizing productivity, and providing exceptional customer service.
Responsibilities:
- Manage and optimize the forklift parts inventory, including procurement, storage, and distribution.
- Coordinate and oversee the service department, ensuring timely and high-quality repair and maintenance services for forklifts.
- Supervise the rental fleet, including scheduling, maintenance, and coordination with customers.
- Develop and implement standard operating procedures (SOPs) to streamline processes and improve efficiency.
- Monitor and analyze key performance indicators (KPIs) to identify areas for improvement and implement corrective actions.
- Collaborate with cross-functional teams, including sales, finance, and logistics, to ensure seamless operations and customer satisfaction.
- Train and mentor staff members, providing guidance and support to enhance their skills and performance.
- Ensure compliance with safety regulations and company policies in all operations.
- Stay updated with industry trends, technologies, and best practices to drive continuous improvement and innovation.
- Handle customer inquiries, complaints, and escalations, ensuring prompt resolution and maintaining strong customer relationships.
Requirements:
- Bachelor's degree in Business Administration, Operations Management, or a related field (preferred).
- Proven experience in operations management, preferably in the forklift industry or related field.
- Strong knowledge of forklift parts, service, and rental operations.
- Excellent leadership and team management skills.
- Exceptional problem-solving and decision-making abilities.
- Ability to analyze data, identify trends, and make data-driven decisions.
- Strong organizational and time management skills.
- Excellent communication and interpersonal skills.
- Proficient in using computer systems and software relevant to operations management.
- Knowledge of safety regulations and compliance standards.
If you are a highly motivated and result-oriented individual with a passion for operations management and forklift operations, we invite you to join our team. As the Operations Manager, you will play a pivotal role in ensuring the smooth functioning of our forklift parts, service, and rental operations, while driving operational excellence and customer satisfaction.
Job Type: Full-time
Pay: $70,000.00 - $90,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- Day shift
- Monday to Friday
Ability to Relocate:
- Buford, GA 30518: Relocate before starting work (Required)
Work Location: In person