**Job Overview:** We are seeking an Entry Level Technical Support professional to join our team. As an Entry Level Technical Support member, you will play a crucial role in providing technical assistance and support to our clients. This position offers an excellent opportunity for individuals looking to kickstart their career in the technical support field. **Responsibilities:** - Communicate effectively with clients to understand and address their technical issues - Analyze and troubleshoot technical problems related to DNS, TCP/IP, Windows Server, and mobile devices - Provide technical support for software, hardware, and network-related inquiries - Assist in the setup and configuration of office equipment and mobile devices - Collaborate with senior technical support staff to resolve complex issues - Document technical solutions and create knowledge base articles for future reference - Ensure timely resolution of technical issues while maintaining a high level of customer satisfaction **Qualifications:** - Strong interest in technical support and willingness to learn new technologies - Basic understanding of TCP/IP protocols, Windows operating systems, and server environments - Familiarity with mobile devices such as smartphones and tablets - Excellent communication skills both verbal and written - Ability to work well in a team environment and independently when required - High school diploma or equivalent; relevant certifications or coursework is a plus Join our team as an Entry Level Technical Support member and embark on a rewarding career path in the dynamic field of technical support. Apply now to be part of our innovative team dedicated to providing exceptional customer service and technical solutions.
Job Type: Full-time
Pay: $34.00 - $44.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience level:
Schedule:
Experience:
- Help desk: 1 year (Preferred)
- Windows: 1 year (Preferred)
Work Location: Remote