The ideal candidate loves talking to people and pro actively solving issues.
Responsibilities
-
Communicate with customers via phone, email and chat
-
Provide knowledgeable answers to questions about product, pricing and availability
-
Work with internal departments to meet customer's needs
-
Data entry in various platforms
-
Answer calls from public, prospective enrollees, and their representatives.
-
Document inquiries using applicable systems.
-
Meet QA and performance metrics.
-
Facilitate material requests via mail, email, or download.
-
Transfer/refer to appropriate entities as needed.
-
Escalate issues when necessary.
-
Provide translation services for non-English speakers.
-
Attend required meetings and trainings.
Qualifications
-
At least 1 - 3 years' of relevant work experience
-
Excellent phone etiquette and excellent verbal, written, and interpersonal skills
-
Ability to multi-task, organize, and prioritize work
-
Spanish Bilingual
Training Schedule/Duration: 8:00 AM - 5:00 PM MF / 15 days
Hours of Operation: 8:00 AM - 6:00 PM EST MF
Location: Remote / Work At Home, but must live in Virginia
Pay Rate - $17.46-bilingual (Eng/Span)
Technical and Workspace Requirements:
Internet Connectivity:
- Minimum internet speed: 25 Mbps (single user), 50 Mbps (shared), 5 Mbps upload (10 Mbps preferred).
- Ethernet connection required (Category 5 or 6).
- Proof of internet speed (e.g., Speed test.net screen shot) required.
Dedicated Workspace:
- Quiet and Private Area: Your workspace should be a dedicated area in your home that is quiet and free from distractions. It should provide a similar environment to a traditional office setting.
- Secure and Confidential: The workspace must be secure to maintain confidentiality of any sensitive data or conversations. It should not be accessible to others during work hours.
- No External Noise: The workspace should be in a location where external noises (such as traffic, construction, or public disturbances) are minimal or nonexistent.
**Equipment Will Be Provided**
- Web cam required (must be on camera during training).
Assessment and Training:
- Candidates must pass the CSR assessment
#1152
AppleOne is proud to be an Equal Opportunity Employer. We believe in people, and we are committed to working with people of all backgrounds and connecting them with clients and companies who share our goals of diversity and inclusiveness. All qualified applicants will receive consideration for employment without regard to race, religion, ancestry, color, national origin, age, gender identity or expression, genetic information, marital status, medical condition, disability, protected veteran status, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable federal, state, or local laws.
The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf
The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf
For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.
We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.
AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf