Join our team as a Customer Service Representative where you will play a vital role in providing exceptional service to our diverse customer base. As a key member of our team, you will be responsible for handling customer inquiries, resolving issues, and ensuring customer satisfaction through effective communication and problem-solving skills.
**Duties:**
- Engage with customers via inbound and outbound calls to address inquiries and provide assistance
- Perform data entry tasks accurately and efficiently to update customer records
- Utilize bilingual skills to assist multilingual customers effectively
- Demonstrate upselling techniques to promote additional products or services
- Collaborate with the sales team to support revenue generation efforts
- Conduct outbound calling campaigns to follow up on customer interactions
- Analyze customer needs and recommend appropriate solutions
- Maintain a high level of professionalism and empathy in all customer interactions
**Experience:**
- Proven experience in customer service roles, preferably in a fast-paced environment
- Strong proficiency in English with excellent verbal and written communication skills
- Ability to communicate effectively with customers from diverse backgrounds
- Proficiency in data entry and ability to navigate TMS systems efficiently
**Benefits:**
- Competitive salary commensurate with experience
- Opportunities for career advancement and professional growth
- Comprehensive benefits package including health, dental, and vision insurance
- Paid time off and holidays for work-life balance
- Supportive work environment that values teamwork and collaboration
If you are a dedicated individual with a passion for delivering outstanding customer service, we invite you to apply for the Customer Service Representative position at Accelerated, Inc. Join us in providing exceptional service and making a positive impact on our customers' experiences. Apply now to be part of our dynamic team!
Job Type: Full-time
Pay: $18.00 - $20.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Evening shift
- Night shift
- Weekends as needed
Experience:
- Customer service: 1 year (Required)
- Air Freight: 1 year (Required)
Work Location: In person