Job title Information Technology - D&T Field Support Technician
Duration: 6 months+
Location: New York NY 10281
Job description.
Resource's typical working day:
Desktop support helping a wide range of end users
Responding to tickets
Maintaining office technology
Front facing customer service
Level 1 & Level 2 software support enterprise level
Backend office MS Office Support
MS Intune
Active Directory
Remote management
Incident Request Management
Years of Experience needed: 5 years+ of enterprise experience (2nd level support), focus on customer service
Level of Education: H.S Diploma
Systems/Software proficiencies: MS Intune, Ticketing Systems, MS Office Suite
Certifications/Licenses: n/a
Top Must have Skills:
Experience with Remote software tools, Lifecycle management
Level 1 & Level 2 software support enterprise level
Backend office MS Office Support
MS Intune
Active Directory
Remote management
Incident Request Management
Job Type: Contract
Pay: $25.70 - $30.95 per hour
Expected hours: 40 per week
Schedule:
Application Question(s):
- What is the largest group of users you have supported in the last 6+ months? and How did you provide support? (On site, remote, field, etc)
- Briefly describe your experience in helping wide range of end users and why you are ideal for this role.
Experience:
- enterprise: 4 years (Required)
Work Location: On the road