Punahou School is seeking an individual with a data-driven and process-oriented approach to optimize operations and enhance efficiency of the Visual Production Center. The Manager, Visual Production Center is responsible for the daily operations of a team that produces complex visual products and offers technology business services to Punahou’s faculty, staff and administration. Visual production duties include graphic design, complex media production, standard printing and copying, and material management. The manager will be responsible for offering, maintaining, and expanding Digital Transformation Services. The manager is also responsible for managing the campus-wide printing and copying fleet contract. Job responsibilities include, but are not limited to:
- Leads team members involved with graphic and print production which involves supporting user requests, managing and scheduling team members, time reporting, resolving operational issues, monitoring and facilitating all production processes including the tracking, prioritization, quality checks, and pick-up & delivery processes.
- Ensures the entire printing and copier fleet is operational and ready for use each day.
- Provides and allocates resources to consult with and train administrators, staff and faculty on how to optimize and automate work tasks to save time and increase productivity.
- Manages printing/copying vendor contracts. Duties include ensuring vendor service level agreements (SLAs) are achieved, billing invoices for lease costs and impression costs are accurate, acquiring the necessary remote and on-site training, and hosting periodic quality reviews with the vendor to maintain high levels of customer satisfaction.
- Supports digital transformation services to Punahou faculty and staff. The services are designed to convert analog/paper records into digital assets. These digital assets are electronically stored in locations defined by the user for instant access. Storage options will include local and cloud storage platforms.
- Establishes an overall vision and team objectives to achieve continuous improvement, reduce school costs/wastes, create new services and find ways to Go Greener by reduced paper consumption without impacting user services.Builds and manages the department’s operating expenses and capital budget.
- Coaches and develops visual production and business services teams by evaluating efficiency and productivity using department metrics, performance standards and objectives.
- Maintains the highest level of trust with leadership and constituents regarding the secure handling of confidential information and documents. Partner with the Chief Information Security Officer on best practices and processes for handling confidential documents. Train business service staff on security procedures and monitor for compliance.
- Ensures the work environment is safe for staff, interns, students, and visitors by following Punahou’s safety policies and best practices.
- Ensures staff is reducing Punahou’s risk exposure by monitoring all media requests for content that may infringe on copyrights and handle appropriately with the requestor.
- Work Year: 12 Month
- Work Hours: Monday through Friday, 7:30 AM – 4:00 PM. After work hours, weekends, holidays for special events as needed.
- Starting Hourly Rate*: $36.70/Hour
- Bachelor’s degree in business administration or related field, or equivalent work experience.
- Five (5) years of managerial experience operating a high-volume retail or customer service department including:
- Experience managing vendor contracts and relationships.
- Experience managing operating and capital budgets.
- Five (5) years of relevant work in visual and/or media design, print, or reproduction operations preferred.
- Three (3) years of supervisory experience.
- Punahou School offers a comprehensive total rewards program that includes competitive pay. The pay rate, if displayed, is the minimum hourly rate for the position. Pay for selected candidates will be determined by various factors such as knowledge, skills, abilities, relevant training and experience, and internal equity.