Objective:
Due to growth and two promotions we are adding another Account Manager to our Winning Values-Driven Team!
**Join Perennial Platinum Club Market (Top 15%)**
We are growing and ADDING another Account Manager to our TEAM! _ You will serve as the one point of contact person for our clients AND compensation is a SIX FIGURE Position at GOAL Performance!_ Are you a problem solver and have an ability to troubleshoot situations? Are you a person that likes to work in a fast paced environment and have the ability to provide 20 plus solutions to clients with unlimited commission potential? Do you care about taking care of clients and have a strong attention to detail? If this is you and you want to be a part of one of the fastest growing private companies in San Antonio we'd love to talk to you. We are a multiple time Platinum Club Market and we're just Voted Best in San Antonio for the past three years in our space!
The Facility Solutions Manager is responsible for the business operations of an assigned client contracted service area. This position provides an opportunity to visit clients, take care of their request and concerns, and an unlimited ability to provide over 20 different facility solutions to help.
Essential Functions:
- Manage all aspects of assigned client relationships, including client retention, expansion and diversification of City Wide building solutions and/or products.
- Formulate and manage an effective service strategy and schedule tailored to each client.
- Negotiate and enter into agreements with clients for additional services – determine pricing, staffing and logistics.
- Manage Contractor relationships including – Negotiate pricing and other contract terms, manage agreements, develop service specifications, client compliance, verify Contractor compliance, and remove/replace Contractors as necessary.
- Ensure a standard of excellence in quality and client satisfaction, through detailed quality control inspections of client sites and consistent follow through with all promises to clients.
- Supervise and direct Night Managers; ensure the client’s strategy is executed and all services are performed correctly.
- Promote the sale of, procure and monitor supplies for clients.
- Effectively communicate all client issues with Contractors and Director of Operations (or owner); promptly address any client issues or problems that arise.
- Use City Wide’s CRM to perform client inspections, adding extra charges, NM routing, etc.
- Notify Sales Executives of potential accounts in your territory, especially new construction.
- Develop and implement a plan with the Director of Operations and the Night Managers to resolve any client complaints or deficiencies in service and actively monitor compliance
- Participate and be present in monthly IC paydays.
Position Requirements:
- 3-5 plus year’s sales and management experience is required.
- High School diploma required, bachelor’s degree highly desirable.
- Highly detail oriented and excellent follow-through on commitments.
- Positive and out-going personality; great at building relationships.
- Excellent verbal and strong written communication skills.
- Proficient in Microsoft Office and knowledge of CRM database.
- Must have valid driver's license and reliable transportation.
- Bi-lingual is a plus.
The company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the company reserves the right to change this job description and/or assign tasks for the employee to perform, as the company may deem appropriate.
City Wide provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.'
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Work Remotely
Job Type: Full-time
Pay: $80,000.00 - $100,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Experience level:
Schedule:
- 8 hour shift
- Monday to Friday
Supplemental pay types:
- Bonus opportunities
- Commission pay
- Performance bonus
- Quarterly bonus
- Retention bonus
- Yearly bonus
Education:
Experience:
- Account management: 5 years (Required)
Work Location: In person