Call Center Representative
Call Center
Fort Worth, TX
Work on site
Shift 12:30PM to 9:00PM
We are looking for positive, hard-working individuals who are eager to learn new skills in an environment that encourages job advancement and growth opportunities. We require a pre-employment background check before hiring. We hope you will join our team at Dillard's.
ROLES & RESPONSIBILITIES
Take customer calls and provide answers to their questions and concerns.
Offer support and assistance to dissatisfied customers by researching and providing solutions.
Guide callers through navigating Dillards.com and the product and services we provide.
Collaborate with other department to address customers needs.
Record details of customer interaction and accurately log all information.
REQUIRED SKILLS
Communicate
Basic computer & strong keyboarding skills
Ability to work in a fast paced environment
Maintaining a positive and professional relationship with customers and other departments.
Be able to problem solve and able to modify approach without compromising outcome.
Effective time management strategy
DESIRED SKILLS
Strong sense of professionalism by being positive, calm and composed under pressure
Be a self -starter
Previous customer service experience beneficial, but not required
Previous call center experience preferred, but not required
https://careers.dillards.com/Careers/
The customer service call center application can be found under Corporate- select Texas select Fort Worth Call Center Representative.
We look forward to hearing from you.
https://careers.dillards.com/Careers/SupplyChain
Job Type: Full-time
Pay: From $17.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Vision insurance
Schedule:
- 8 hour shift
- Evening shift
Experience:
- Call center: 1 year (Preferred)
- Customer service: 1 year (Preferred)
Work Location: In person