Our client, a digital solutions provider for small to medium sized business in NE Ohio, has an immediate need for a Senior IT Service Specialist. The individual will manage and support endpoint devices for various customers, throughout their lifecycle. Additional responsibilities include:
- Effectively lead projects and help train new employees
- Take ownership of reported issues and seeing issue tickets through to resolution
- Research, diagnose, troubleshoot and identify solutions to resolve issues
- Provide prompt and accurate feedback to clients
- Be a technical advisor to management and end users to insure they have the proper IT equipment to be successful
- Maintain accurate IT equipment, software and license inventory
- Install, upgrade and replace selected software and hardware products
- Maintain disaster recovery and backup procedures to ensure data integrity
- Provide Support to business and team as needed for various issues
The ideal candidate will have the following:
- Associate’s degree requires, Bachelor’s degree preferred
- IT Certifications preferred
- 5 to 7 years of experience working in IT with Infrastructure, hardware, software, network, developer, and phone systems preferred
- Strong working knowledge of Google Docs and MS Office including Word, Excel, Outlook, and PowerPoint required
This is an on-site position with local travel requirements. Office is located in northern Summit County, OH.
Job Type: Full-time
Pay: $50,000.00 - $65,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Retirement plan
- Vision insurance
Compensation package:
- Bonus opportunities
- Holiday pay
Experience level:
Schedule:
- Day shift
- Monday to Friday
- Weekends as needed
Experience:
- IT infrastructure: 5 years (Required)
Ability to Commute:
Work Location: In person