Assistant Manager Job Description
The Silverball Retro Arcade is seeking a passionate and experienced Assistant Manager to join our fun and unique team!
Do you thrive in a fast-paced environment and love classic arcade games, delicious food, and craft beverages? Are you a natural leader with a knack for ensuring exceptional customer service? If so, we want to hear from you!
In this hands-on role, you'll play a vital role in the day-to-day operations of our one-of-a-kind classic arcade, bar, and food service establishment. You'll work closely with the management team to ensure a smooth operation and an unforgettable Silverball experience for our guests.
Responsibilities:
- Assist the General Manager with all aspects of the business, including scheduling, guest relations, service team support, and maintaining quality standards.
- Oversee daily operations, ensuring efficient food and beverage service, peak arcade productivity, and adherence to all company policies and procedures.
- Collaborate with ownership to execute their vision and maintain profitability.
- Address customer concerns and ensure their satisfaction with the Silverball experience.
- Foster a positive and productive work environment for all staff members.
- Contribute to staff training and development programs.
- Assist with event coordination, ensuring all details align with company standards and guest expectations.
- Track monthly results and contribute to business forecasting.
- Maintain a safe, secure, and healthy work environment.
Qualifications:
- 1+ years of experience in a supervisory role within the hospitality industry.
- Experience leading and motivating a team of at least 10+ employees.
- Strong understanding of food and beverage service operations.
- Excellent customer service skills.
- Proficiency in communication, both written and verbal.
- Ability to work effectively in a fast-paced environment.
- A passion for creating a fun and memorable guest experience.
Bonus points for:
- Experience in the arcade or entertainment industry.
- Beverage knowledge.
- Knowledge of labor laws and employee retention strategies.
The Silverball Retro Arcade offers a competitive salary and benefits package, along with the opportunity to work in a fun and unique environment. If you're ready to join our team and help us create unforgettable memories for our guests, we encourage you to apply!
Job Type: Full-time
Schedule:
- Monday to Friday
- Weekends as needed
Work Location: In person