Position Summary: Join our close-knit team of self-starters and forward thinkers at JOAH BROWN, where we blend ease, comfort, and creativity into everything we do, from design to fostering a positive company culture. We're expanding and seeking a dedicated and empathetic Customer Service Representative to join our growing team. In this role, you will interact directly with customers to address inquiries, resolve issues, and ensure a positive customer experience. You must be proactive, detail-oriented, and possess strong communication skills to effectively assist our customers.
Essential Duties and Responsibilities:
- Answer customer inquiries via email in a timely and professional manner.
- Handle incoming customer calls with efficiency and courtesy.
- Acknowledge and resolve customer complaints promptly and with professionalism.
- Provide accurate information regarding company products and policy.
- Process returns according to company guidelines.
- Inspect and resolve rejected return garments.
- Maintain customer records by updating account information and notes.
- Identify and escalate priority issues to management as needed.
- Work collaboratively with team members to achieve customer satisfaction goals.
Experience:
- 1-2+ years in customer service, preferably in an ecommerce environment.
- Exceptional attention to detail.
- Ability to multitask, prioritize, and manage time effectively.
- Experience or interest in women's fashion is a plus.
- Proven customer support experience or experience in a related role.
- Strong phone skills and ability to maintain composure while navigating difficult situations.
- Excellent communication and critical thinking skills.
- Willingness to work flexible hours, including weekends during peak season and sale periods.
Location and Benefits:
- Job Type: Full-time, in-house position.
- Location: Must be local to the Santa Barbara / Carpinteria / Ventura area.
- Hourly Pay: Starting at $21
- Benefits: 401(k) with matching, employee discount, health insurance, and paid time off.
Schedule:
- Monday to Friday. 9:00am-5:00pm
Education:
- High school diploma or equivalent; college degree preferred.
Job Type: Full-time
Pay: From $21.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience level:
Shift:
Weekly day range:
Work setting:
Ability to Commute:
- Carpinteria, CA 93013 (Required)
Work Location: In person