AD1 Global is looking for a Front Desk Agent for their Atlanta property in Georgia, the Doubletree by Hilton. The ideal candidate will be upbeat and outgoing. In addition to the previously mentioned tasks, the front desk agent will also be expected to:
- Welcome guests in a friendly, prompt and professional manner.
- Register guests, issue room keys, provide information on hotel services and room location.
- Answer phones in a prompt and courteous manner.
- Handle incoming telephone calls and other guest communication in a discreet fashion.
- Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/securing assigned bank.
- Issue, control and release guest safe-deposit boxes.
- Respond appropriately to guest complaints. Make appropriate service recovery gestures in order to ensure total guest satisfaction.
- Communicate with other departments in a friendly and professional manner.
- Accurately communicate with other shifts regarding issues arising from day to day operations.
- Be aware of local attractions and restaurants and make recommendations to guests.
- Perform other duties as assigned including guest room tours, concierge services, special guest requests, etc.
- QUALIFICATIONS AND REQUIREMENTS
- :
High School diploma or equivalent, plus one year front desk/guest service experience. Some college preferred. Must speak fluent English. Other languages preferred.
This job requires ability to perform the following:
- Frequently standing up behind the desk and front office areas.
- Carrying or lifting items weighing up to 50 pounds Handling objects, products and computer equipment Use a keyboard to operate various property management and reservations systems, etc.
- Other:
- Communication skills are utilized a significant amount of time when interacting with guests and employees.
- Reading and writing abilities are utilized often.
- Basic math skills are used frequently.
- Problem solving, reasoning, motivating and training abilities are often used.
- May be required to work nights, weekends, and/or holidays.
Job Type: Full-time
Pay: $18.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Employee discount
- Free parking
- Health insurance
- Health savings account
- Life insurance
- Paid jury duty
- Paid time off
- Referral program
- Vision insurance
Schedule:
Work setting:
Work Location: In person