WESTERN TITLE DIVISION
Job Description:
The successful applicant will answer the phone, transfer calls, greet customers and other members of the public, distribute packages and mail in a timely manner, and carry out miscellaneous administrative tasks as assigned. You will own the lobby and conference rooms, so they always look their best. There will be a variety of other duties as requested.
- This is a temporary position with a projected duration of 90 days. The selected applicant may be converted to a full-time employee if successful in the role.
- This is an in-office position and requires daily office attendance during working hours.
Essential Duties and Responsibilities:
Answer multiple phone lines, greet customers and visitors (by name when possible) with a professional and welcoming demeanor.
Maintain lobby area and conference rooms.
Takes and delivers messages promptly.
Distributes mail/deliveries during the day and processes outgoing mail.
Responsible for branch accounting procedures and processes the daily banking.
Prepares overnight and courier packages (i.e., Federal Express, local courier, etc.).
Opens new escrows and title orders.
Continues escrow education either through company training webinars/seminars/meetings or through outside sources (i.e., Escrow Association).
Complies with Company policies, procedures, regulatory requirements and completes mandatory company compliance training by prescribed deadlines.
At a minimum, the ability to work your scheduled work hours, Monday through Friday.
Ability to work overtime as requested by management.
Dependable, reliable and punctual attendance is required, which may include in-office attendance or attendance at company, industry or other events that occur outside regular business hours.
Ability to adopt and adapt to a changing industry environment. Will support, cooperate, engage, and contribute to Company goals, projects and initiatives related to new software tools and platforms, and production processing standards.
Ability to accept supervision and direction, as well as constructive feedback.
Ability to collaborate and interact effectively and professionally with all levels of management, employees and customers by email, phone, video conferences and in person.
Demonstrates courtesy, flexibility, professionalism and is proactive and responsive to supervisor/manager, co-workers and customer needs and expectations.
Utilizes software tools and support services available through the company for efficient processing of the escrow file, including tasking to Central Processing Unit (CSD-CPU) and branch support staff for various file requirements.
Other duties that may be assigned.
Knowledge and Skills Required:
Basic computer skills including proficiency in Microsoft Office Suite and Outlook.
Ability to work in fast paced environment while successfully performing under extreme time constraints and meets prescribed deadlines.
Strong attention to detail with excellent organizational skills, with ability to prioritize and handle multiple tasks and projects.
Ability to act independently with sound judgment and take initiative.
Written and verbal communications are clear, grammatically correct and business appropriate.
Actively listens and is mindful of the role body language, gestures and other nonverbal actions can play in communication.
Communication and Interpersonal Skills:
Excellent professional written, verbal, listening and communication skills.
Must be a personable, positive, and professional representative of the company.
Ability to foster, develop and maintain professional and collaborative working relationships. Must be able to get along with others, i.e., peers, employees, supervisors, outside customers, and vendors. Lead by positive example.
Physical/Mental Demands:
The ability to work with confidential information.
The ability to perform under pressure and be flexible with disruptions throughout the workday is required.
Repetitive and continual keyboard activity and interaction with display monitors is required.
Sedentary work: The majority of activity in this position involves sedentary work including sitting, standing, twisting, walking and the occasional need to lift or move objects.
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The estimated pay range stated represents the typical pay range for this position or similarly employed employees or employees performing substantially similar work. Factors which may be used to determine the actual pay rate may include, but are not limited to, education, training or experience; seniority; merit and work performance; quantity or quality of production; regional differences in compensation; differences in local minimum wages, or ability and effort.
Pay Range for the position is: $23.00 to $27.00, depending on experience.
Old Republic complies with all federal, state and local laws including minimum wage requirements. In the event a minimum hourly rate stated is lower than the minimum wage required by law, Old Republic will always pay an amount equal to or greater than the minimum wage required by law.
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We offer a competitive salary, and an excellent benefit package including health, life, and disability insurance; paid time off; and retirement plans
Note: If you currently are employed by Old Republic Title (or one of its wholly owned affiliated companies) please get in touch with your human resources representative regarding the application process.
For California applicants, please click the following link to view our
CCPA Applicant Notice
Old Republic Title is an Equal Opportunity Employer