Front Desk Agent
Overview:
Join our team as a Front Desk Agent and play a vital role in providing exceptional guest experiences. As a Front Desk Agent, you will be the first point of contact for our guests, ensuring their stay is smooth and memorable. If you are customer-focused, detail-oriented, and thrive in a fast-paced environment, we welcome your application.
Duties:
- Greet and check-in guests with a warm and friendly demeanor
- Handle guest inquiries, requests, and complaints promptly and professionally
- Assist guests with check-out procedures efficiently
- Maintain a neat and organized front desk area
- Answer phone calls and direct them appropriately
- Process reservations and cancellations accurately
- Collaborate with other hotel departments to ensure guest satisfaction
- Conduct night audit duties as needed
Experience:
- Prior experience in hotel management or hospitality management is preferred
- Proficiency in front desk operations and guest services
- Bilingual skills are a plus
- Strong customer service skills with a focus on guest relations
- Familiarity with night audit procedures is advantageous
- Excellent phone etiquette and communication skills
If you are passionate about delivering exceptional service and creating positive guest interactions, we encourage you to apply for the Front Desk Agent position with us.
Benefits:
- Opportunities for career advancement within the hospitality industry
- Employee discounts on hotel services
Requirements:
- Proven experience as a Front Desk Agent or similar role is beneficial
- Ability to multitask efficiently in a busy environment
- Exceptional organizational skills and attention to detail
- Physical ability to stand for extended periods and lift light objects when necessary
If you meet the qualifications outlined above and are dedicated to providing outstanding guest experiences, we look forward to considering your application.
Job Types: Full-time, Part-time
Pay: $12.00 - $16.00 per hour
Benefits:
- Employee discount
- Flexible schedule
- Paid time off
Schedule:
- Day shift
- Evening shift
- Holidays
- Morning shift
- Night shift
- Weekends as needed
Work setting:
Experience:
- Hotel experience: 1 year (Required)
Ability to Commute:
- Lynchburg, VA 24502 (Required)
Ability to Relocate:
- Lynchburg, VA 24502: Relocate before starting work (Required)
Work Location: In person