Live Oak Women's Health: Treating women in their 20;s, 30's, 40's 50's and beyond!
Position: Biller
Employment: Full-time- Monday- Friday (40hrs per week)
Location: 12709 Toepperwein Rd, Ste 309 San Antonio, TX 78233
Benefits: Competitive Pay Rates, Medical, Dental, Vision, Short-term and Long-term disability, Life and Accidental insurance, 401K Plan, PTO, and Employee Discounts throughout San Antonio!
Biller Job Summary: Responsible for data entry of all charges, reconciliation of hospital charges, and appropriate billing and follow up of claims. Posting of payments when received at the Care Center. Ensure proper insurance verification is completed and follow up of denials. Monitor claims trends and advise Practice Manager. Responsible for handling patient inquiries regarding billing and balances.
Responsible for greeting all customer/patients, collecting and documenting correct information, appropriate scheduling/re-scheduling/confirming of all patient's appointments, and maintaining an orderly flow of patients/customers through the reception and lobby area. We are looking for a candidate who is forward thinking, detail orientated, proactive, communicative, and confident.
Biller Job Responsibilities:
- Responsible for data entry of all charges and reconciliation of hospital charges.
- Appropriate billing and follow up of claims and posting of payments when received at the Care Center.
- Ensure proper insurance verification is completed and follow up of denials.
- Monitor claims trends and advise Practice Manager.
- Responsible for handling patient inquiries regarding billing and balances.
- Greets and check-in patients for appointments or services.
- Confirms patient information and enters changes into computer system.
- Notifies clinical staff of patient arrivals.
- Schedules and confirms all appointments as well as reschedules appointments when Physician and/or patient schedule changes if applicable.
- Collects all appropriate fees, copays, and outstanding charges.
- Answer incoming phone calls and handle properly via appropriate transfer, taking a message, or follow-up and return a call.
- Enters reminder for next appointment as needed.
- Takes appropriate action for medical and non-medical emergencies occurring within the office.
- Ensures reception and lobby areas are safe, organized, and clean.
- Performs opening and closing duties for the care center.
- Performs other duties as assigned.
- Monitors confirmation reports to cancel appointments and respond to comments.
- Post delivery and surgical charges to appropriate account.
- Ensures proper policies and procedures are followed while entering data.
- Communicates with patient and provider concerning billing.
- Audits for un-captured charges.
- Perform other duties as assigned.
Skills, Education, & Experience:
- High School diploma or GED is required, prefer some college.
- Bilingual skills in Spanish a plus.
- Requires 3-5 years of Charge Entry experience.
- Requires a minimum 3-5 years' experience in medical office environment.
- Requires a minimum 3-5 years' of experience in insurance verifications and referrals.
- Excellent communication skills (written and verbally) and be able to follow oral and written instructions.
- Demonstrate proficiency in personal computer office applications, such as word processing, databases, and scheduling software.
- Strong organizational and time management skills.
- Excellent customer/patient service.
- Billing and coding certification a plus.
- OB/GYN experience a plus.
- Athena EMR experience a plus.
Physical/Mental Abilities:
- Ability to multi-task and prioritize duties.
- Ability to handle high stress situations and adapt to changing circumstances.
- High attention to detail.
- Ability to put patients at ease, have difficult conversations, and problem solve.
- Must be able to stand, sit, bend, and walk.
- Must be able to maintain confidentiality.
- Ability to operate telephones and standard office equipment such as photocopiers and facsimile machines.
- Ability to maintain professional working relationships with staff and patients and work as a team to accomplish all Clinic goals.
- Must be able to lift up to 30 lbs.
Job Type: Full-time
Salary: $19.00 - $22.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Disability insurance
- Employee assistance program
- Employee discounts in the area
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
Ability to commute/relocate:
- 12709 Toepperwein Rd. Ste 309, San Antonio, TX 78233
Work Location: One location
Job Type: Full-time
Pay: $19.00 - $23.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- Day shift
- Monday to Friday
Work setting:
Experience:
- Revenue cycle management: 3 years (Required)
Work Location: In person