JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
We’re JLL—a leading professional services and investment management firm specializing in real estate. We shape the future of real estate for a better world by using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities. As a Fortune 500 company, we help real estate owners, occupiers and investors achieve their business ambitions. We have nearly 300 corporate offices across 80 countries, with a team of more than 93,000 individuals and believe a diverse and inclusive culture is one where everyone succeeds. That’s why we’re committed to creating an environment where we all feel welcomed, valued and empowered to achieve our full potential.
We are currently seeking a General Manager to join our client property management team in Cambridge, MA. Our team’s priorities are:
Providing an experiential approach which guides a differentiated property management experience, resulting in better care and better business
Support the exponential growth of our business by providing people integration and synergy
Develop our people for bigger and better roles
Supporting ambitions beyond the workplace
Applying new technology and data to drive change
This position will require an individual on-site at our client property on a daily basis.
What this job involves
Managing industry changing properties
As the General Manager (GM), you will provide leadership to your team and outstanding customer service to your clients, while managing a portfolio of lab buildings. You are responsible for all aspects of client and tenant satisfaction. As the lead professional, you will also be responsible for preparing budgets and financial reports, managing TI and/or capital improvement projects, and developing your staff. You will be an excellent communicator (both written and verbal) to both building owners and tenants to ensure an ongoing, successful relationship.
Creating strategic and collaborative solutions
You are an individual who sees the big picture, acts decisively and focuses on creating an energized and collaborative environment. As a General Manager, you will contribute to the establishment and refinement of work quality, cultural initiatives and best practices to drive results as a team. You will also contribute to developing successful, diverse teams through inclusive and thoughtful means of communication.
Embracing the human side of business
You are people focused, seeking out and understanding the needs, perspectives and motivations of clients and team members alike. Your ability to communicate well and manage client, tenant and vendor relationships will allow for seamless conflict resolution and client retention.
Sound like you? To apply you need to be:
Bachelor’s degree
An advanced degree a plus
Minimum of five (5) years of commercial property management experience. Lab property management experience preferred.
Must have strong financial acumen and experience preparing budgets, CAM reconciliations, and other types of related financial reports
Familiarity with building systems, lease negotiation, documentation and administration
Minimum of two (2) years of management experience
Experience using a property management accounting platform is required. Yardi experience preferred.
A relationship builder
Both verbal and written communication skills are vital, and, of course you’ll be good at establishing relationships with all levels of the organization & external clients.
Tech minded
The real estate industry is consistently changing with technology. You’ll need to make technology work to your advantage. You must demonstrate proficiency in the use and application of technology tools and continually seek opportunities to develop your skillset.
An achiever
You’ll have a proven track record of results as we’ll expect you to act decisively, think big, and manage your time to meet deadlines in a fast-paced, high volume environment. Most importantly, you’ll want to contribute to a diverse, supportive, and talented team
What you can expect from us
We succeed together—across the desk and around the globe and believe the best inspire the best, so we invest in supporting each other, learning together and celebrating our success. Our Total Rewards program reflects our commitment to helping you achieve your career ambitions, recognizing your contributions, investing in your well-being and providing competitive benefits and pay.
We can’t wait to see where your ambitions take you at JLL.
Apply today!
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.