Overview:
Challenger Lifts, Inc., a division of Snap-on is seeking a candidate to provide optimum customer support to Managed Care Programs, service centers and regional sales managers. Maintain customer relationship by responding to inquires in a timely manner. Dispatch Managed Care Program Service calls in a timely manner. Ensure pricing accuracy of invoices based on Managed Care Program guidelines. Support Managed Care Programs as required in accordance with company charter policies and objectives.
Responsibilities:
- Dispatch service requests to proper Service Provider in a timely manner after received from Managed Care Customer.
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Respond to customer inquiries via telephone, fax and email in a timely and professional manner.
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Prepare Managed Care customer invoices in a timely manner, Audit Inspection / Service invoices for accuracy of information in preparation to process service provider payment. Obtain Team Leader’s approval for price change authorization, terms or changes to standard freight/install policy.
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Make sure service providers are paid for services in a timely manner
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Monitor Service dispatches that they are being performed in a timely manner.
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Prepare work quotations as necessary per Managed Care Program Requirements
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Scan Service Dispatch work orders, service provider invoices and all supporting documentation into Electronic filing system.
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Perform Order Entry functions in LN as necessary to support Managed Care Program accounts
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Support inside Sales and Regional Sales Managers as required.
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Provide back up for Managed Care Program associates during absences.
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Assist Team Leader / Customer Service Manager as required on special projects.
Qualifications:
- Minimum High School education.
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Two (2) years Customer service to include phone experience.
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Familiarization of Microsoft Office, Excel and Access software.
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Excellent organizational skills with ability to prioritize and manage time effectively. Must be multi-task oriented.
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Excellent written and oral communication skills with ability and experience in communicating with all levels of Management.
Able to work in high-stress, fast-paced environment.
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Strong interpersonal skills in a team environment.
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Work flexible hours (i.e. overtime as required).