Description:
RESPONSIBILITIES AND ESSENTIAL REQUIREMENTS:
- Manage and respond to inbound activity from customers in a timely manner.
- Suggest product alternatives to meet customer delivery requirements.
- Process orders in order entry system.
- Reviews orders for availability, accuracy, and pricing.
- Informs customer of shipping date and any possible delays.
- Assist in expedite requests
- Resolves customer problems and analyze customer’s needs.
- Assist customers by suggesting alternative material in order to meet customer needs.
Commitment to delivering quality and timely support with a pleasant demeanour to internal
and/or external customers.
- Holds self-accountable for complying with policies, procedures, and work requirements.
- Ability to remain flexible to work on varying tasks in a team as well as individually.
- Continuous Improvement: initiative to suggest and drive improvements to workflow and
procedures.
- Works well within a team and makes productive contributions to the group and encourages
unity.
- Maintain an energetic and positive attitude that promotes a team environment where all
members feel included and respected.
- Excellent communication skills and ability to convey information (written & verbal) in a straight
forward and professional manner.
- Ability to enter information with high accuracy and efficiently.
- Deliver high-quality work with little to no errors.
- Neat in thinking and action that supports managing competing demands, handling a heavy
workload, and maintaining accuracy in a high volume, fast-paced environment.
- Ability to remain calm in high stress situations and always maintain a professional composure.
- Demonstrates independent judgment and discretion to recognize problems, identify causes and
take corrective action.
- Exhibit results oriented thinking by sets high standards for own performance in order to meet
goals and deliver expected results.
- Ability to work independently or with minimal supervision
- Ability to coordinate tasks to maximize productivity and successfully manage time.
- Ability to understand and follow written work instructions, policies, and procedures in English
- Ability to use available tools (measuring tape, gauges etc.) to develop or request accurate
quotes.
- Able to assist CSR level I employees resolve issue and act as a mentor to help develop product
and procedural knowledge.
- Display a good understanding of all APG product lines and assist customers by suggesting
alternative material in order to meet customer needs.
Requirements:
REQUIRED EDUCATION AND EXPERIENCE:
- High School diploma or GED required; some college preferred.
- 2 years of customer service experience or 1 year of CSR I experience at APG
- This position is hybrid, allowing you to work remotely one day per week.