Position: Call Center Chat Specialist
Location: Chandler, AZ (Onsite role)
Listens and probes to provide one-on-one advice that helps connect clients with solutions to achieve their financial goals. Serves as a subject matter expert engaging via chat with clients that are navigating our digital banking pages, by responding to questions about our products & applications to ultimately make it easy for clients get what they need digitally. Involves referring customers to the appropriate line of business for products or services not supported. Uses a combination of pre-approved messaging and free form responses to create a personalized experience for each of our clients. May interact with more than one client at a time. Accountable for a great client experiences and successful resolution of all requests
.• Experience in the banking/financial industry
- Experience working in a call center• Experience with chat
- Experience with multi-solution customer offerings and bundling services
Job Type: Contract
Pay: $20.09 - $24.20 per hour
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Work Location: In person