JOB TITLE: Higher Education Services Program Analyst 2
SALARY GRADE: 18
NEGOTIATING UNIT: PEF
SALARY RANGE: $65,001 - $82,656
APPOINTMENT TYPE: Permanent
JURISTICTIONAL CLASS: Competitive Class, Non-Competitive Class (initially if appointed via NY HELPS)
WORK LOCATION: Albany, NY
PROGRAM AREA: Grants & Scholarships
WORKING HOURS: Between the hours of 8:00AM- 5:00PM, Full-time
TRAVEL PERCENTAGE: N/A
TELECOMMUTING INFORMATION: Initially positions work full-time in the office and a hybrid telecommuting schedule of up to 50% remote work can be discussed with the hiring manager during the interview.
Minimum QUALIFICATIONS:
For the duration of the NY HELPS Program, this title maybe filled via a non-competitive appointment, which means no examination is required but all candidates must meet the minimum qualifications of the title for which they apply. At this time, agencies may recruit and hire employees by making temporary appointments. In May 2024, if a temporary NY HELPS employee is satisfactorily performing in the position, the appointment will be changed from temporary pending Civil Service Commission Action to permanent non-competitive and the official probationary period will begin. At a future date (within one year of permanent appointment), it is expected employees hired under NY HELPS will have their non-competitive employment status converted to competitive status, without having to compete in an examination. Employees will then be afforded with all of the same rights and privileges of competitive class employees of New York State. While serving permanently in a NY HELPS title, employees may take part in any promotion examination for which they are qualified. NON-COMPETITIVE MINIMUM QUALIFICATIONS:
To be considered for appointment through NY HELPS, or 55 b/c, candidates must meet the open-competitive minimum qualifications for this position. The open-competitive minimum qualifications for this position are:
A Bachelor's degree*
DUTIES DESCRIPTION:
Duties include but are not limited to:
· Oversee grant, scholarship and student loan forgiveness programs and serve as the lead HESC contact for all inquiries pertaining to these programs, providing technical guidance and assistance with program operations. Draft well-crafted responses and respond to inquiries regarding awards and the program, from constituents, partners, interested parties.
· Work collaboratively with partners including HESC’s digital team, call center, and ITS.
· Work with awardees to obtain signed contracts and monitor the status of contracts returned.
· Monitor and train subordinate clerical, lower-level professional, or paraprofessional staff.
· Ensure that applicable laws, regulations, policies, and procedures are implemented accurately.
· Serve as a resource for other professional and managerial staff in the development of regulations related to the program.
· Conduct research to assist managers, executives, and other higher-level staff in the development of agency policy.
· Analyze status of programs and formulate recommendations regarding reporting, tracking, managing program and resolving issues; coordinate resolution of findings and implementation of modifications.
· Draft communication to awardees and colleges
· Work with ITS and Grants and Scholarships team to ensure HESC databases have relevant information to collect data from schools on participant enrollment and issue payments.
· Make recommendations to management regarding operational improvements.
· Perform other duties as assigned
Job Type: Full-time
Pay: $65,001.00 - $82,656.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Professional development assistance
- Retirement plan
- Tuition reimbursement
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- No weekends
Ability to Commute:
- Albany, NY 12210 (Required)
Ability to Relocate:
- Albany, NY 12210: Relocate before starting work (Required)
Work Location: In person