About us
UbreakIFix is a franchise in Union City, CA. We are professional, fast-paced, engaging and our goal is to team of In-Store Solutions Experts have great passion for technology and connecting customers to products that enhance their everyday lives through exceptional customer support and technical expertise. We sell solutions-based products and services by building authentic connections with customers that drive long-lasting relationships. The In-Store Solutions Expert will work inside a retail store, and be the face of uBreakiFix, delivering award-winning, personalized customer experiences..
Our work environment includes:
- Growth opportunities
- Casual work attire
We are looking for driven and hungry individuals to join our team at our bay area location.
Field technician / Cell phone repair Benefits & Compensation:
- Pay depends on you as an individual. Starting would be $18 an hour and an increase would be given after probationary period.
- Commission opportunities upselling services, accessories, and protection plans. Current techs are getting $300 - $500+ on top of thier paychecks.
- Medical Benefits
- Dental Benefits
- Vision Benefits
- Standard California Sick Leave
Field technician / Cell phone repair Responsibilities:
- As a field technician you will be traveling to customers homes to repair their electronic devices. Company vehicle, tools, and training will be provided.
- All repairs will be completed in the back of the van. Pre-inspections and post inspections of the devices are done in the customers homes.
- Resolve customer issues by troubleshooting and repairing phones, tablets, laptops and other consumer electronics.
- Sell personalized product solutions that meet customer needs.
- Complete technical and non-technical training including device certifications and sales training courses.
- Deliver world-class customer service
- Demonstrate uBreakiFix’s Core Values in all interactions
- Exceed customers service exceptions on a daily basis
- Meet or Exceed KPI Metrics for performance on repairs and sales.
- Keep store manager up to date with vehicle maintenance required.
Field technician / Cell phone repair Requirements:
- Must have a valid drivers license to operate the vans.
- At least six months experience with product service support or electronics troubleshooting is good but not needed. We will train the right candidate who is hungry and looking for new opportunity.
- Clean driving record
- Be able to pass a drug, background, and driving screen
- Good hygiene, presentable, and friendly. You alone will be representing our company for each appointment. Customer service bar is set at high standards.
- One or more years of customer service/retail sales experience preferred
- Experience in up-selling and educating customers on products
- Not be afraid to make an offer for accessories or protection plans. (Commission on each closed offer)
- Knowledge of the latest technology including and not limited to mobile devices, TVs, laptops, operating systems and other general electronics
- High School diploma or equivalent preferred
- Strong oral and written communication skills
- Strong teamwork and collaboration skills
- Basic knowledge of Microsoft Office
- Basic knowledge of mobile apps
- Ability to work a flexible retail schedule
Job Type: Full-time
Pay: $18.00 - $22.00 per hour
Expected hours: 40 per week
Benefits:
- Company car
- Fuel card
- Health insurance
- Paid training
- Tools provided
Schedule:
Application Question(s):
- Be able to clear a drug, driving, and background check?
- In order to operate the company vehicle you must be 21 and over
License/Certification:
- Driver's License (Required)
Shift availability:
Work Location: In person