The Customer Service Representative oversees all customer service inquires and assists clients with all of their needs. Ensures customer satisfaction and assesses our client needs. Supports Mission, Vision and Values of Destination Pet.
Sells the services and products of the facility to prospective customers.
Tours prospective clients and visitors through the facility.
Answers the telephone, receives and provides appropriate information according to established procedures.
Welcomes clients and pet guests and ensures pet guests have the proper up-to-date vaccination records.
Responsible for cash management including accepting cash, check and credit card payments for services and for end-of-day cash drawer balance.
Explains company and facility policies to customers in a positive manner.
Responds to customer complaints in a professional, courteous manner and acts to satisfactorily resolve the problem; elevates to supervisor as needed.
Escorts pet guests to/from their enclosure and provides water as needed.
Operates the Point-of-Sale system.
Responsible for maintaining the appearance and cleanliness of the lobby and other public areas.
Completes all required training and attends training sessions as needed/assigned.
Treats customers, guests, visitors and co-workers in a professional, courteous manner.
Assists other associates as needed.
Pay: $10.00 - $17.00/hour DOE