Job Title: Customer Service Supervisor
Job Overview:
We are seeking a dynamic and experienced Customer Service Supervisor to join our team. As a Customer Service Supervisor, you will be responsible for overseeing the general office administrative Support and leading a team of customer service representatives to ensure exceptional service delivery and customer satisfaction. This role requires strong leadership skills, the ability to communicate effectively, and a passion for providing top-notch customer service.
Responsibilities are below and not all inclusive:
- Train CSR’s on order entry, quoting, RMA’s, discrepancies and any other additional duties
- Oversee Customer Service Representatives on their daily tasks
- Manage CSR’s workloads and open tasks
- Answer incoming phone calls, routing calls or taking messages accordingly
- Process sales and purchase orders and other details into ERP with high emphasis on accuracy to ensure accurate delivery to customers
- Confer with vendors to obtain product information (such as price, availability, technical data, and part number substitutions), request delivery schedule, expedite orders, etc.
- Obtain shipping quotes for inbound deliveries to determine most cost-effective shipping solution, balanced with the need to meet customer commitments
- Ensure timely flow of information between vendors, internal customers, and external customers
- Enter new customer data and other sales data for current customers into computer database
- Cross train to assist in all aspects of customer service (data entry, order status, track shipments, etc.)
- Keep information accessible by sorting and filing documents
- Support Regional Sales Managers, as necessary, including providing order status, Open Order Reports, documentation, or other information to internal or external customers
- Accomplish purchasing and organization mission by completing related results as needed
- Prepare reports to ensure KPIs and Service Levels are met
- Work with Regional Sales Managers to keep account activities and literature up to date
- Follow-up with customers to ensure satisfaction, respond to inquiries, solicit further sales, and solve or refer problems
- Contribute to work environment by maintaining positive attitude, promoting collaboration, and demonstrating strong focus on teamwork
- Follow GAC”s Green Policy
Experience:
- Proven experience in supervising a customer service team
- Strong leadership skills with the ability to motivate and inspire others
- Heavy data entry experience
- Must be able to multi-task and exhibit strong organizational skills
- Accuracy in data entry into various software applications, included but not limited to Microsoft Word, Excel, Outlook and Edge
- Excellent communication skills both verbal and written in English
Education:
- Associate's Degree or Higher is preferred
Join our team as a Customer Service Supervisor and play a key role in ensuring our customers receive exceptional service while leading a dedicated team towards success. Apply now to be part of our dynamic work environment where your skills and expertise will be valued.
Job Type: Full-time
Pay: $50,000.00 - $60,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
Experience:
- Microsoft Office: 3 years (Required)
- Customer relationship management: 3 years (Required)
Ability to Commute:
- Peachtree Corners, GA 30092 (Required)
Ability to Relocate:
- Peachtree Corners, GA 30092: Relocate before starting work (Required)
Work Location: In person