Under the direction of the Director of Property Management, the PSH (Permanent Supportive Housing) Operations Manager is responsible for overseeing the management and operations of properties owned or managed by BlueLine Property Management Company, with a specialty in Permanent Supportive Housing. This position shares authority and responsibility with another Operations Manager, and together, they ensure adherence to company goals, objectives, and industry regulations. The PSH Operations Manager acts as a liaison between properties, tenants, and various stakeholders, representing the company's interests professionally and ethically. This position oversees the area manager(s) and Property Manager(s) in their portfolio and is responsible for all personnel including their hiring, training, and evaluation of job functions. The PSH Operations Manager plays a crucial role in ensuring the efficient and compliant management of properties, contributing to the overall success of BlueLine Property Management Company.
This role requires extensive knowledge of PSH best practices, including trauma-informed care, Housing First principles, and integrated support services, ensuring that properties provide a stable and supportive environment for residents.
Essential Job Functions:
Leadership Management:
- Lead and mentor property staff, delegating duties as outlined in employees' job descriptions while maintaining their schedules and ensuring proper training and resources are provided for them to be successful.
- Foster a positive company culture to enhance employee retention and productivity.
- Provide guidance and support for conflict resolution among team members.
- Ensure all staff are apprised of communication that affects their position and the company.
- Sets and implements a 3 – 5-year strategic plan for the department and staff, including budgeting with DPM, and review annual performance of the plan with the DPM.
Operational Management:
- Ensure compliance with company policies, procedures, and Fair Housing laws.
- Develop and maintain collaborative relationships with internal departments and external partners including government officials, developers, for profit and non-profit organizations, syndicators, lenders, and others in the affordable housing industry.
- Implement property management strategies to maximize revenue and maintain property value.
- Oversee leasing, marketing, and operational activities to achieve financial goals.
- Conduct regular property inspections, identify maintenance issues, and ensure timely resolution in coordination with the property managers.
- Review and approve lease documents, forms, and vendor contracts.
- Monitor property performance and provide reports to stakeholders as required.
PSH-Specific Responsibilities
- Integrate best practices in PSH, including trauma-informed care, Housing First principles, and support services coordination, to enhance resident stability and satisfaction.
- Collaborate with social service providers to ensure residents have access to necessary support services such as case management, health care, and employment assistance.
- Develop and implement policies and procedures that address the unique needs of PSH residents, including crisis intervention and eviction prevention strategies.
- Stay informed about PSH funding opportunities and compliance requirements to maximize resources and support for residents.
- Advocate for the needs of PSH residents within the broader property management framework, ensuring that their voices are heard and considered in decision-making processes.
Financial Management:
- Develop and implement procedures for effective collections, expense management, and revenue growth.
- Guide on-site teams through annual budgeting processes.
- Review financial statements and operating budgets to maximize property financial performance.
- Work with management team and HR to make sure employees’ hiring, training and performance are consistent with company goals and values.
Other Functions/Responsibilities:
- Negotiate contracts and agreements on behalf of the company.
- Collaborate with senior management to develop and implement departmental policies and procedures.
- Stay informed about industry trends and regulatory compliance.
- Conduct presentations for business groups as requested.
- Provide or coordinate coverage for positions when necessary.
- Perform other duties and special projects as assigned.
Position Preferred Qualifications
- Bachelor's degree in a related field or equivalent experience.
- 7 years of experience in property management, finance, or related areas.
- 3-5 Years of PSH property management
- Four years of increasingly responsible management and leadership experience.
- Considerable working knowledge of affordable housing production programs.
- Holds a nationally recognized Compliance Certification for LIHTC.
- Familiarity with affordable housing production programs and compliance certifications.
- Strong interpersonal, communication, and negotiation skills.
Position Required Qualifications
- Experience with Low-Income Housing Tax Credit program.
- Demonstrated ability to effectively manage staff and prioritize tasks.
- Demonstrates the ability to provide effective vision, inspiration, and leadership; contributes to decision-making affecting organizational strategy.
- Communicate effectively and regularly with staff, including staff in planning, decision-making, and process improvement; is approachable and makes him or herself available to staff.
- Have strong interpersonal skills; demonstrate the ability to build and maintain positive relationships with the Management Team and staff; other local state and federal government entities; and the affordable housing industry.
- Exercise good and consistently fair judgment, courtesy, and tact in dealing with the staff and public in giving and obtaining information.
- Demonstrate ability to think creatively and work independently.
- Have strong organizational skills; prioritizes, and plan work activities effectively; use time efficiently.
- Have a high level of detail and accuracy.
- Be computer literate; proficient in Microsoft Word, Excel, PowerPoint, Outlook, TEAMS, BambooHR, Realpage, and the internet; able to effectively adapt to and use other computer systems as needed for daily activities.
- Knowledge and understanding of local, state and federal Fair Housing, Landlord/Tenant and employment laws.
- Proficiency in Microsoft Office Suite and other relevant software.
- Valid driver's license and ability to travel as needed.
- In-depth knowledge of PSH principles, including trauma-informed care, Housing First, and integrated support services.
Working Conditions and Environment
The special demands described here are representative of those that must be met by a staff member to successfully perform the essential functions of this job.
- Current, valid driver's license from domicile state and the ability to drive.
- Occasional day travel and some overnight travel, both in and out of state (Up to 25% of the year).
- While performing the duties of this job, the employee is regularly required to sit, stand, use hands to finger, handle or feel; and talk and hear.
- The employee is occasionally required to walk; reach with hands and arms, and stoop, kneel, or crouch.
- Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust focus.
Driving responsibilities require candidates to meet the following minimum driver qualifications:
- A valid driver's license and proof of automobile insurance
- For the past five years, the candidate's driving record must not have a record of the following violations: driving under the influence (DUI), reckless driving, license suspension for moving violations, more than 4 moving violations.