Job Summary:
As a Patient Scheduler at Hope Neurological Medical Practice, you will play a crucial role in facilitating the smooth and efficient operation of our patient appointments and scheduling process. You will be responsible for managing the scheduling and rescheduling of patient appointments, ensuring accuracy and timeliness while providing exceptional customer service to patients and their families.
Key Responsibilities:
- Schedule and coordinate patient appointments, consultations, and follow-up visits efficiently.
- Communicate with patients to confirm appointments and provide necessary instructions.
- Manage the appointment calendar, ensuring proper allocation of time slots and resources.
- Coordinate with medical staff to accommodate urgent or special patient needs.
- Respond to patient inquiries and resolve scheduling conflicts or issues promptly.
- Maintain accurate and up-to-date patient records in the scheduling system.
- Handle incoming and outgoing mail and emails.
- Collaborate with other staff members to ensure smooth workflow and patient satisfaction.
- Adhere to all office policies and procedures, including HIPAA regulations.
Qualifications:
- High school diploma or equivalent.
- Previous experience in a medical office or customer service role preferred.
- Proficiency in computer skills, including MS Office (Word, Excel, Outlook).
- Bilingual (English/Spanish)
- Excellent communication and interpersonal skills.
- Strong organizational and multitasking abilities.
- Ability to maintain confidentiality and professionalism at all times.
This job description outlines the primary duties and qualifications for the Front Desk Receptionist position at our medical office. Additional responsibilities may be assigned as needed by the Office Manager or Administrative Supervisor.
Job Type: Full-time
Pay: $17.00 - $21.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid time off
Healthcare setting:
Medical specialties:
- Internal Medicine
- Radiology
Schedule:
Ability to Commute:
- College Park, GA (Required)
Ability to Relocate:
- College Park, GA: Relocate before starting work (Required)
Work Location: In person