Asembia is seeking a Patient Service Representativefor our organization. Our teams are comprised of passionate and motivated professionals; and through collaborative programs, contracting initiatives, patient support hub services and innovative technology platforms, Asembia is committed to positively impacting the patient journey. We offer our employees the latitude required for professional growth and career advancement.
Primary Function:
The Patient Service Representative position is responsible for managing daily workflow with scheduling and obtaining insurance information, if necessary, providing accurate and complete data input while providing high levels of customer service.
Job Scope and Major Responsibilities:
- Initiate contact to patients / caregivers to coordinate timely delivery of their prescription
- Ensure all new referrals are contacted within program required time frames
- Work in conjunction with assigned Clinical Directors and the Quality Assurance Supervisor to communicate productivity gaps and quality as it pertains to scheduling
- Compile, sort and verify the accuracy of data before it is entered
- Accurately document results into system
- Quickly understand and analyze customer needs
- Transfer schedule calls to Pharmacist upon patient request and ensure documentation is entered into the system
- Initiate contact to patients / caregivers to obtain additional insurance and processing information for the successful completion of benefits verification process, as needed
- Compliance with the provisions of the Health Insurance Portability and Accountability Act of 1996 and its implementing regulations, as amended (“HIPAA”)
Performance Criteria:
Success in this position is defined by timely handling call center hub program queues for scheduling and insurance information needed on a daily basis and the accuracy of scheduling and reporting as well as high levels of customer service.
Minimum Qualifications:
- Requires 1+ years’ experience of customer interface telephonically or in-person
- Demonstrate compassion and empathy for patients and/or caregivers
- Extremely customer-focused; positive, professional attitude
- Self-motivated, quick learner, organized and able to multitask
- Ability to speak and write clearly and succinctly and get messages across that have the desired effect
- Detail oriented, understands importance of accuracy and responsiveness.
- Strong computer and internet skills
- Move quickly with a sense of urgency
Join our team! If you feel you are the right fit for this role, please apply. We look forward to speaking with you further about working with Asembia.
About Us:
For more than a decade, Asembia has been working with specialty pharmacies, manufacturers, prescribers and other industry stakeholders to develop solutions for the high-touch specialty pharmaceutical service model.
Asembia focuses on the specialty pharmacy segment and offers comprehensive hub services, pharmacy network management, group purchasing (GPO) services, innovative technology platforms and more.
As a leading industry voice and advocate, Asembia is committed to bringing strategic channel management solutions, leading-edge products and high-touch services to the specialty pharmacy industry that help our customers optimize patient care and outcomes.
Asembia is committed to Equal Employment Opportunity (EEO) and to compliance with all Federal, State and local laws that prohibit employment discrimination on the basis of race, color, age, natural origin, ethnicity, religion, gender, pregnancy, marital status, sexual orientation, gender identity and expression, citizenship, genetic disposition, disability or veteran's status or any other classification protected by State/Federal laws.
Job Type: Full-time
Pay: $14.00 - $17.00 per hour
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Application Question(s):
- How much are you looking to make for this role?
- Do you have any upcoming time you would need off?
- Please insert your email address below to send the interview details.
- Our hours of operation are from 8am-11pm EST. You will get an 8-hour shift within that time frame. Will that work for you?
- Are you comfortable with a call center environment?
- Would you be able to start this role on Monday 6/24?
Experience:
- Customer service: 1 year (Required)
- Medical terminology: 1 year (Preferred)
- Computer skills: 1 year (Preferred)
- healthcare: 1 year (Preferred)
Work Location: Remote