Job Overview:
Small but growing Computer and I.T. Consulting firm is hiring hands-on Level 1 engineer to provide our Greater Philadelphia small to mid-sized business clients with tech support, including cyber security mitigation.
We work in a fast-paced environment – strong time management and prioritization skills are a must for our team. You must be willing to wear a few hats and jump in where needed.
NOTE: This is NOT a remote only position. You must currently reside locally and have a reliable car to transport computers and drive to client locations across the tri-state area and to our Malvern, PA office
Requirements:
- Have strong knowledge in Microsoft Products, especially 365
- Have strong interest in solutions to mitigate Cyber Security incidents
- Must be able to pass a drug test and background check
- Must currently reside within 30 miles of Malvern, PA
- Majority of our support is performed remotely but some tasks require onsite at client office. Must have valid driver's license and access to reliable, insured car to travel.
Responsibilities:
- Schedule appointments with clients and provide responses to clients for their service requests in a timely fashion, using ConnectWise, our ERP system, to track your time.
- Install, configure, and maintain PC computer systems and software
- Troubleshoot PC hardware and software issues
- Assist users with technical problems
- Set up new Microsoft 365 accounts, reset passwords, and perform user access management
- Ensure security measures are in place to protect data and systems
- Document technical processes and procedures
*Please submit your resume along with a short cover letter.
Job Type: Full-time
Pay: $20.00 - $23.78 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Health insurance
- Paid time off
- Vision insurance
Experience level:
Schedule:
- 8 hour shift
- Monday to Friday
Experience:
- Help desk: 1 year (Preferred)
- Microsoft Office: 1 year (Required)
- Computer hardware: 1 year (Required)
Ability to Commute:
- Malvern, PA 19355 (Required)
Work Location: Hybrid remote in Malvern, PA 19355