Progressive Leasing is a leading provider of in-store and e-commerce lease-to-own solutions. As an almost 20+ year old FinTech company that has gone from start-up to industry leader, we know how to innovate, simplify, and value all people. We are a company founded on our grit and we are constantly looking to the future. As an ever-evolving group of entrepreneurs and technologists, we strive to do the right thing period in all aspects of our work. We are a subsidiary of PROG Holdings (NYSE: PRG), an exciting FinTech holding company, with three business segments including Progressive, Vive Financial, and Four, a Buy Now Pay Later (BNPL) platform.
Progressive Leasing is currently hiring Customer Service Representatives to help grow our company and ensure our mission is achieved!
This role is a work from home position and can be performed remotely within a 60-mile radius of Glendale, AZ.
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Employee Value Proposition (EVP)_:_ PROG _is dedicated to providing_ people with opportunity; opportunity for inclusive collaboration, opportunity for innovation, and opportunity for development._
WE ARE: A team of operations experts that are crucial to the operational excellence and world-class experience that we provide to our customers. Progressive Leasing is known for the high-quality assistance that we provide, and we love to continuously pursue excellence and compassion in all that we do! We are dedicated to creating a culture of belonging, inclusion, diversity, and equity in our teams and celebrate each individual contributions and uniqueness. Our Customer Service department has one goal: to create a positive, engaging, and memorable experience for our customers and agents while driving the business.
YOU ARE: A Customer Service rockstar who loves leading others to provide a world class customer experience. Customer Service is not just a department but an essential value, you will be responsible for supporting our customers through their lease-to-own experience you have the opportunity to make a difference on every call. We expect that our Customer Service Representatives have clear effective communication, and a positive attitude while problem-solving on every call to ensure that our customer’s needs are met. While every call varies the goal of providing a world-class experience is the same.
OUR DAY-TO-DAY:
- Responsible for in-bound and out-bound calls
- Provide top tier support and service to our customers
THE DETAILS:
- Start Date: Monday, August 5, 2024
- Virtual Training: 4 weeks Full Time/mandatory – Monday-Friday 7:00AM-4:00PM
- Full Time Shifts Available: Monday through Friday, 10:30AM-7:00PM
- Saturdays and/or Sundays Required hours, 9:30AM-6:00PM
YOU’LL BRING:
- Customer Service with impeccable interpersonal skills
- Excellent verbal and written communication skills
- Computer & typing literacy/proficiency, working with multiple software applications/screens simultaneously
- Phone Experience in a customer service/call center environment preferred
- High school Diploma or GED equivalent, must also be 18 years or older
REQUIREMENTS FOR WORK FROM HOME:
- You must be located within a 60-mile radius of Glendale, AZ
- You must have a designated home-based workspace (preferably one that is quiet and free from distractions)
- You must have a wired internet connection with internet service speeds of at least 10 mbps download and 4 mbps upload to ensure continuous support through excellent call quality and high-speed response rates (wireless, DSL, and/or satellite Internet Service Providers are not compatible with our systems)
WE OFFER:
- Full Health Benefits; Medical/Dental/Vision/Life Insurance + Paid Parental Leave
- Paid Time Off + Paid Holidays + Paid Volunteer Time
- Diversity Alliance Resource Groups
- Employee Stock Purchase Program
- Job Required Equipment & Services Will Be Provided
Progressive Leasing welcomes and encourages diversity in the workplace. We do not discriminate in any aspect of employment on the basis of race, color, religion, national origin, ancestry, gender, sexual orientation, gender identity and/or expression, age, veteran status, disability, or any other characteristic protected by federal, state, or local employment discrimination laws where Progressive Leasing does business.
Job Type: Full-time
Pay: From $17.00 per hour
Work setting:
Application Question(s):
- Have you ever worked for Progressive Leasing in the past?
- Do you have a high school diploma or GED?
- Do you live within a 60-mile radius of Glendale, AZ?
- Do you require any time off within 60 days of the Aug 5 start date? If yes, please include specific dates.
- If offered employment, are you available for the full 4-week virtual training schedule of Monday – Friday, 7:00AM-4:00PM MT, with no time off requests?
- The shift for this full-time role after training will be weekdays 10:30AM-7:00PM, and will also require working Saturdays and/or Sundays from 9:30AM-6:00PM. Are you able to work this shift if hired?
- Are you fluent in Spanish? Fluency will be verified, but is not required for the role.
- Are you able to be contacted via text message? If so, what is the best mobile number for you to receive text messages?
Work Location: In person