Denver Air Connection / Key Lime Air is a growing regional airline with over 27 years of history in the aviation industry. Our operations include scheduled passenger, private charters, and cargo. Our mission is to provide our customers with a pleasurable, safe, reliable and on time travel experience delivered by employees who exemplify a positive “can-do” attitude. If you feel that you can measure up, we would like to hear from you.
The Customer Care Agent acts in a professional, courteous, and knowledgeable manner while assisting passengers with reservations and questions regarding their travel with Denver Air Connection.
Minimum Qualifications
· Excellent customer service skills, at least 1 year of experience preferred
· Excellent organizational skills
· Excellent multi-tasking skills
· Strong computer skills
· Professional integrity
· Appropriate judgement skills
· Excellent troubleshooting capabilities
· Punctual and Dependable
· Ability to process 75-100 calls per day with poise, grace and charm
· A professional appearance
· Must be available to work holidays and weekends
· Bi-lingual (Spanish) preferred but not required
· Airline experience preferred but not required
· Videcom or other Airline software experience preferred but not required
· High School or Equivalent degree preferred
· Must be a U.S. citizen or authorized to work in the United States
Salary
· $20 per hour
Schedule
· Full Time position at a minimum of 32 hours per week (40 hours maximum)
· Call center hours are 5:30 AM to 7:30 PM, Sunday through Saturday and are subject to changes and/or delays
o Shift hours can vary between
§ 5:30 AM – 1:30 PM
§ 11:30 AM – 7:30 PM
· Weekends and Holidays are required
Training Shift
§ 8 AM – 4 PM
Benefits
· Company-paid premium for employee health, dental, vision, flex spend, AD&D and a life insurance policy after 60 days (averaging annual value at $7,500)
· 401K match up to 4% after 6 months
· 2 Personal Time Off (PTO) days available from date of hire
· 3 days of vacation after 90-day probationary period
Location
· Near Centennial Airport, Englewood, CO 80112
Job Type: Full-time
Pay: From $20.00 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Vision insurance
Shift:
Weekly day range:
Work setting:
Education:
- High school or equivalent (Preferred)
Work Location: In person