SALARY
$55,000-$60,000 (DOE) with excellent benefits: Medical, dental, vision, holidays, vacation/sick, flexible spending account, and 401K.
WHO WE ARE
F8 is technology consulting firm looking for a Information Technology Specialist with a positive attitude to join their Networking Team to support clients. The ideal candidate will have strong desktop support skills, basic understanding of networking concepts, superior customer service skills, and a passion for using computing devices and automation to help our clients succeed in their missions.
WHO WE ARE LOOKING FOR
Works well with a team. Works hard even when it's not fun. Someone we can trust, rely on, bounce ideas off of and generally have a positive experience with both personally and professionally. We will work together on day-to-day system support and new projects. There is a steep learning curve but you remain calm and eager to think of solutions.
WHAT YOU NEED TO QUALIFY FOR THE POSITION
- 2-3 years' hands-on Help Desk or Tech Support experience.
- One or more certifications – Network+, A+ and Microsoft Certifications (MCP or MCSA).
- Knowledge of network hardware (Switches, Firewalls, RAID, etc..) and protocols (TCP/IP).
- Knowledge of operating systems. Windows 7, Windows 10, MAC, Server 2008/2012/2016, and some Linux variants (optional).
- Knowledge of Office 365 (front and back setup), DropBox and Microsoft Office Suites.
- Able to work calmly under pressure.
- Communicates well both verbally and in writing.
- Plus: Ticketing systems or RMM experience.
- Preferred: PowerShell or Scripting.
- Preferred: Loves Comic Con
WHAT YOU WOULD DO
- Provide first-hand tech support to NYC, NJ & DC customers, including troubleshooting and end user training, with fast responses and documentation of your work.
- Assist engineering team in maintaining stable operation of client networks.
- Administer equipment, hardware and software upgrades.
- Administer and maintain end user accounts, permissions, and access rights. Working knowledge of Active Directory and GPO’s experience is a plus.
- Monitor and test network performance and provide network performance statistics and reports.
- Recommend, schedule, and perform network improvements, upgrades, and repairs.
- Develop, document, and train on hardware installation and troubleshooting procedures.
- Interact and negotiate with vendors and contractors to secure network products and services.
- Participate in IT projects, such as rollouts and location expansions.
Job Type: Full-time
Pay: $55,000.00 - $60,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
Education:
Experience:
- Windows: 3 years (Preferred)
- Active Directory: 2 years (Preferred)
Work Location: Multiple locations