Responsibilities:
- Manage calls from service center and follow up on each job from scheduling to completion.
- Provide technical assistance to maximize dialysis equipment systems benefits to customer
- Develop and implement operational procedures and guidelines to ensure that customer repair orders, installation or technical visits are done in a professional and timely manner.
- Continue professional development through additional training, as well as maintaining a strong safety-orientated culture within the business.
- Ensure proper execution of Nipro procedures and policies by helping to exceed company sales, service and operations goals.
- Play a significant role in long-term planning, including an initiative geared toward operational excellence.
- Work effectively in a team environment to monitor, log, resolve, and escalate issues with installations and service of the equipment.
- Utilize creative thinking, problem-solving skills and an understanding of electrical equipment and electronic controlled equipment to continually improve the operational process.
- Utilize leadership and motivational skills to expedite completion of critical project tasks with other functional groups.
- Act as liaison for internal and external communications directly with departments as required.
- Provide regular status reports and gather requirements from departments and provide input into the infrastructure products that are bought or serviced.
- Designs, develops, and provides safety testing, along with repair and maintenance of hemodialysis devices.
- Ensures biomedical devices follow applicable regulatory requirements and quality control standards.
- Maintains and ensures accuracy of records of equipment repair, maintenance, and inspections to ensure the availability of appropriate safety and operational documentation.
- Responsible and accountable for supporting the values of outstanding customer service.
- Develops and maintains effective relationships through effective and timely communication.
- Initiates action to respond, resolve and follow up regarding customer service issues with all customers in a timely manner.
- Assembles and disassembles equipment to conduct repairs, perform calibrations, and replace malfunction components.
- Conducts inventory inspections and requests replacement parts, supplies, instruments.
- Develops training materials and provides training for biomed technicians.
Qualifications & Experience:
- Technical Courses, Associate or Bachelors in Applied Science/Engineering or relevant experience is required.
- Must have minimum six years of experience in the repair and maintenance of dialysis equipment.
- Preferably with certification from the manufacturers of dialysis equipment, water treatment system and basic electronics knowledge and skilled of using multi-meter, leakage tester, and other related electrical equipment.
- Minimum 6 years of experience with dialysis requirements such as Association for the advancement of medical instrumentation in hemodialysis systems (ANSI/AAMI) is required.
- Must be PC proficient and able to thrive in a fast-paced setting; experienced in Microsoft Office Suite: Word, Excel, Power Point a must; able to read electronic schematics and CAD drawings.
- Must be able to lift 50 pounds unassisted.
- Must have a valid driver's license.
- Must be a self-starter who can work independently yet function in a highly collaborative, fast-paced team environment.
- Strong project management skills with the ability to work well independently with little supervision and effectively prioritize workload.
- Excellent troubleshooting and organization skills.
- Must be knowledgeable of the water treatment systems and dialysis equipment.
- Performs other job-related activities as requested.
- Good communication, presentation and interpersonal skills are a must.
- Ability to think proactively and offer scalable recommendations.
- Ability to multitask, work under pressure and meet deadlines effectively.
- High integrity, team player with customer service focus and flexibility.
- Fluency in Japanese language is a plus.
We offer a competitive salary plus benefits that include:
- Medical, vision, dental, life insurance and Employee Assistance Program
- Paid Time Off (Sick & Vacation), 13 Company paid holidays
- 401K plan with company match
- Employee Referral Bonus
- Open and team-oriented work atmosphere
- Career development and advancement opportunities
Job Type: Full-time
Pay: $70,000.00 - $80,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Professional development assistance
- Referral program
- Vision insurance
Schedule:
- Monday to Friday
- Weekends as needed
Experience:
- medical instrumentation in hemodialysis systems (ANSI/AAMI)?: 5 years (Required)
Willingness to travel:
Work Location: On the road