Tantus Technologies, Inc. (Tantus) - recognized by the Washington Post as a Top Workplace - is seeking a Sr. VOIP Engineer. In this role you will help review options, engage with vendors, and make recommendations on the future of VoIP for the client, as well as help to accelerate the configuration, deployment and cut over of the future VoIP and Contact Center applications, allowing for distribution of effort across voice engineers.
* Must be a United States Citizen and able to obtain a Public Trust. *
* Preference for candidates within the National Capital Region (Maryland, Virginia and Washington DC). *
What You'll Do
- Collaborate with program engineering teams on voice system strategies looking towards the future of voice and supporting our cloud migration
- Day-to-day management of a Cisco CUCM and UCCX environment, supporting 4 contact centers
- Administration and management of Finesse and Upstream Works platforms
- Lead the migration to a Cloud first posture
- Supporting integrations between On-prem CUCM, WebEx calling, MSFT Teams and on-prem Cisco VTC rooms.
- Coordinate and participate in planned maintenance activities to ensure voice and recording systems are properly implemented and maintained according to best practices with minimal impact to the business
- Coordinate with the team to develop and maintain proper processes, procedures, security, and system documentation according to industry best practices and government regulatory requirements
- Help evaluate new technologies and solutions to enhance the voice environment to serve strategic and tactical business objectives
Required Knowledge and Skills
- Bachelor's degree or equivalent experience
- 10+ years’ experience in Information Technology
- 3+ years of advanced experience involving Cisco UC design , deployment, configuration and optimization
- Deep understanding of VoIP in the enterprise and working with carrier SIP trunking
- Expert in MGCP and SIP gateway configuration
- Expert with Cisco UC and IPCCX, including, CUBE, Finesse and Upstream Works
- Experience with Cisco's UC cloud solution
- Experience with MSFT Teams
- Familiarity with networking
- Expert troubleshooting skills
- Federal IT regulatory compliance experience
- Exceptional work ethic and time management skills
- Ability to work well both independently and part of a team
- Strong written and verbal communication skills and a commitment to customer service
Abilities
- Strong written/verbal communications skills
- Able to engage face to face w/clients (professional appearance for video meetings)
- Experience preparing technical documentation, including Visio diagrams and written SOP and systems documentation.
Nice to Haves
- Cisco CUBE hands-on experience
- CCNP in networking and/ or voice experience
- Network (route/switch) experience
Why Tantus? We Provide:
- Competitive total compensation package based on the work you do and the contributions you make
- An environment that supports balancing great work with a great life
- A learning organization that invests in you with $3000 annually for professional development opportunities
- Excellent healthcare programs available through United Healthcare
- Community engagement events where you will have ample opportunities to give back by volunteering
- Discretionary quarterly bonuses for above and beyond contributions and outstanding performance
About Us
Tantus is an IT development and management consulting firm helping federal programs become more successful, cost-effective and mission-focused through program management oversight and system development and implementation. Our people are committed to making our world better by delivering solutions to improve the effectiveness of government services and citizen experience. Tantus is Latin for “so great” or “so much” – we strive to put great things into everything we do.
Tantus is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age (40 or older), disability, military status or any other classification protected by federal, state or local law.
If you are a qualified individual with a disability or a disabled veteran, and require an accommodation to navigate Tantus’ careers website or apply for one of Tantus’ job openings, please contact Human Resources at Hr@tantustech.com to request a reasonable accommodation.
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Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Professional development assistance
- Retirement plan
- Vision insurance
Compensation package:
Experience level:
Application Question(s):
- Do you have AWS or Azure experience?
- Do you have exp/knowledge of DevSecOps and CI/CD procedures?
- Do you have a strong understanding of how to use and develop solutions using PowerApps (Business Intelligence and Workflow) and SharePoint to optimize project management processes?
- Are you proficient in SharePoint and Jira/Confluence?
- Does your background include knowledge and experience with managing IT Portfolio Dashboards solutions?
- The position requires US Citizenship and the ability to obtain a Public Trust. Do you meet the criteria?
Experience:
- IT project management: 8 years (Required)
Work Location: Remote